Ambassador - Part-time

Cohere Life, Inc.•Prescott Valley, AZ

3d•$18

About The Position

Ambassadors for the J Club will actively support community values and visions and philosophies, while demonstrating a style of support and organization that allows residents needs to be met with high level of satisfaction. Ambassadors will provide a warm, welcoming, professional approach while utilizing their experience, skills, and exceptional communication abilities with all Jasper stakeholders. Ambassadors will monitor use of private resident facilities, adjacent grounds and J Club activities during specified times. Ambassadors set the tone for customer service, hospitality and stakeholder interactions and model the qualities of neighborliness and inclusion. As an integral member of the Jasper Community Life team, Ambassadors will contribute to the success of events, programs and other resident engagement experiences, all of which are designed to recreate a sense of community and lifestyle that sets Jasper apart from any other place to live. Ambassadors should expect to work a flexible schedule that includes mornings, evenings, weekends and holidays. Ambassadors will be provided with a schedule at the beginning of each month for the current month, as well as scheduled on an as-needed basis, without any minimum guaranteed hours per week.

Requirements

Education or experience in customer service, recreation programming, recreation facilities oversight or similar background
Passion for people and ability to engage in authentic, meaningful ways
Collaborative; predisposed to partnership and teamwork
Personable, tactful and diplomatic
Ability to handle tense interactions with poise; predisposition to problem-solving
Flexibility and adaptability
Ability to work in a team environment and on multiple projects simultaneously.

Responsibilities

Serve as “first responder” and “gate keeper” for the amenities and team, answering questions, providing assistance and responding to needs quickly and accurately.
In a community engaging fashion, promote and inform residents of current and upcoming clubs, classes, programs, events; assist with registration as appropriate.
Handle customer service needs with a friendly and caring – yet assertive – demeanor, following community standards and facility guidelines; must be comfortable approaching residents who may not be following policies; capable of handling escalated situations.
Check in fitness class clients; operate a point of sale while providing exceptional customer service.
Showcase amenities and programs to visitors through tours.
Monitor interior and exterior spaces, including facility grounds, pool and adjacent areas, regularly throughout the day with a specific focus on the pool during (high traffic) season.
Assist with events, programs and activities as requested.
Assist with administrative functions, including but not limited to updating community bulletin boards; event calendars; hard copy materials; displays; data entry and database systems; inventory and ordering; printing reports, etc.
Serve as primary point of contact for individuals and groups renting or otherwise utilizing amenities for specific functions. Explain rules; provide information; ensure area is properly set for the event; assist with clean-up as necessary; inspect area post event to ensure renter’s compliance with policy.
Perform daily cleaning tasks; clean bathrooms; sanitize fitness equipment; wipe down windows; dust and sanitize counters; tidy exterior amenity areas as necessary.
Tidy and reset amenity furniture as needed throughout the day to maintain a clean and neat appearance.
Must be able to lift at least 30 pounds, stay on feet for long periods of time, physically able to complete execution of duties.