Ambassador | New Opening - South Coast Plaza
About The Position
dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. Overview The Tiffany Ambassador will deliver the Tiffany Touch to every client they interact with and set the tone for their visit to South Coast Plaza. Ambassadors connect daily with clients, building brand desirability through unique face-to-face interactions and inspiring storytelling. Stationed throughout the South Coast Plaza store, Tiffany & Co. Ambassadors have a significant influence on the client’s journey and experience within the store. Tiffany & Co. Ambassadors greet and welcome clients as the embodiment of Tiffany Warm Welcome and hold the critical position of embodying the brand through every client interaction. Support Client Experience: Welcome all clients in a warm and courteous manner, helping to create an exemplary luxury experience that positively impacts both service and sales. Exhibit passion and instill inspiration using storytelling to share knowledge of the World of Tiffany. Consistently deliver a knowledgeable and curated experience for every client. Attend to the needs of internal and external clients while greeting and directing clients throughout South Coast Plaza, ensuring Tiffany expectations are always delivered. Engage in bespoke conversations to elevate the in-store experience and discern client needs, partnering them with the appropriate Client Advisor to achieve sales goals. As dictated by the needs of the business, support all hospitality, tours, and selling events through various means including door coverage, elevator operation, Hospitality support, and BOH support. Accurately manage floor waiting lists and execute efficiencies and best practices to better support in-store experience. Communicate with management any potential service issues in a timely manner. Share client interactions and impressions of the brand with management. Fosters collaboration and works best in a team environment. Support Company Initiatives and demonstrate agility when it comes to change.
Requirements
- Minimum of 2 years of retail, or luxury retail store experience or relevant client-related experience (e.g., hospitality, museum/art gallery, etc.).
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Must have authorization to work in the United States
Nice To Haves
- A college/university degree with a fine or performing arts focus.
- Gemological Institute of America (GIA) coursework is preferred.
- The ability to speak multiple languages.
Responsibilities
- Welcome all clients in a warm and courteous manner, helping to create an exemplary luxury experience that positively impacts both service and sales.
- Exhibit passion and instill inspiration using storytelling to share knowledge of the World of Tiffany.
- Consistently deliver a knowledgeable and curated experience for every client.
- Attend to the needs of internal and external clients while greeting and directing clients throughout South Coast Plaza, ensuring Tiffany expectations are always delivered.
- Engage in bespoke conversations to elevate the in-store experience and discern client needs, partnering them with the appropriate Client Advisor to achieve sales goals.
- As dictated by the needs of the business, support all hospitality, tours, and selling events through various means including door coverage, elevator operation, Hospitality support, and BOH support.
- Accurately manage floor waiting lists and execute efficiencies and best practices to better support in-store experience.
- Communicate with management any potential service issues in a timely manner.
- Share client interactions and impressions of the brand with management.
- Fosters collaboration and works best in a team environment.
- Support Company Initiatives and demonstrate agility when it comes to change.
Benefits
- Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being.
- We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.
- The hiring range for this position ranges from $19.72 - $26.68.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
