Ambassador

Churchill Downs • North Chesterfield, VA

13d • Onsite

About The Position

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie's Gaming Emporium, Rosie's Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. JOB SUMMARY The Ambassador serves as a main contact and key informational hub to guests on the gaming floor. Assists with marketing and promotional programs. The Team Member may be required to work long hours, including nights, weekends, and holidays.

Requirements

• Ability to work in a fast-paced environment while maintaining excellent guest service.
• Excellent verbal and written communication skills.
• High school diploma or equivalent required.
• Must obtain valid Virginia Racing Commission License.
• Valid Driver's License.

Nice To Haves

• One (1) year of customer service experience and/or training preferred.
• A combination of education and experience may be considered.

Responsibilities

• Increases value of the brand of the company with all programs and execution of programs.
• Identifies value of the brand of the company with all programs and execution of programs.
• Executes guest loyalty, relationships and direct marketing programs. Provides service to respond to guest requirements.
• Assists guests on the gaming floor with understanding HHR machine play.
• Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns, and community events.
• Displays superior people skills and projects mature presence and confidence.
• Performs duties related to stocking of inventory.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees