Ambassador Trainee I

University of Rochester • City of Rochester, NY

1d • $17 - $22 • Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Requirements

• Enrolled in high school or graduate, at least 16 years of age
• Employment certificate/work permit for candidate less than 18 years old
• Excellent customer service and communication skills
• Excellent attention to detail
• Arrive on time as scheduled
• Provide proper and timely notification to supervisor of scheduled and unscheduled absences; in accordance with department protocol
• Maintain professional appearance according to department dress code
• Take initiative to work independently with minimal direction
• Effectively communicate questions, concerns and suggestions to supervisor
• Work effectively with people of diverse cultures and socioeconomic backgrounds.
• Adhere to standard procedures
• Maintain confidentiality in accordance with HIPAA standard
• Understand and carryout oral and written instructions
• Walking, prolonged standing of 8 hours or more.
• Ability to lift up to 40 pounds.
• Frequent bending and twisting.

Responsibilities

• Assistant to Customer Service/Information Desk Ambassadors at Strong Memorial Hospital lobbies.
• Assist Ambassador staff to ensure that families and visitors are greeted at the main lobby/information kiosk or desk and directed appropriately to locations throughout the hospital.
• May also be greeting visitors, providing directions and/or wheelchair assistance/escorting from all other ancillary Ambassador posts including Cancer Center, Behavioral Health, Emergency Department, Patient Discharge and Eastman Dental.
• Assist Ambassadors in ensuring that wheelchairs are stocked, clean, and dry and organized in the, main lobby and wheelchair storage area.
• Upon excellent completion of probation training period, will begin training on patient information system( Flowcast computer system)
• Consistently demonstrates the Strong Commitment values and behaviors when interacting with patients, families, visitors and staff.
• Perform other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees