AMBASSADOR (ON-CALL) - SLOT

Plaza Hotel & Casino LLC•Las Vegas, NV

7h•Onsite

About The Position

POSITION SUMMARY: This position is responsible for circulating throughout assigned casino areas and serving guests on the Slot Machines by assisting with winning voucher tickets, making change for players, and assisting players with the rules of the games. Top 5 Specific Job Functions: Greet and welcome guests, establish rapport, and provide excellent service by answering questions, resolving disputes, and adhering to guest requests Provide slot guests with personalized attention, as well as promote, process, and enroll new Players Club members Maintain general property knowledge, casino promotions, Slot Marketing activities/events, and act as an informational resource for all guest inquiries Monitor the assigned area and attend to the guest’s needs by responding to jackpots and ensuring a comfortable guest experience Perform minor machine repairs Other Specific Job Functions: Slot Ambassadors proactively build relationships with guests. This helps them promote special programs of the casino Demonstrate actions and behaviors that reinforce the Company’s mission Exhibit conduct in accordance with all Gaming Commission Regulations Ensure prompt and discreet notification to management and/or security of any observation of illegal acts or internal ethics violations Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations Each Slot Ambassador looks after several slot machines, ensuring their proper functioning. The Ambassador also ensures the safety and comfort of the slot players Protects company assets Accurately maintain a cash pouch involving company funds Verify and ID guests to ensure players are of legal gaming age Maintain a positive and friendly attitude toward guests as well as other team members Perform all duties as deemed necessary for the success of the department Perform other job-related duties as assigned This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

High School Diploma
Excellence in guest services
Basic knowledge of a computer
Must be able to communicate effectively in English, in both written and oral forms
Must be able to work any shift
Must be able to tolerate stressful situations and frequent interruptions
Must be able to get along with team members and work well as a team
Must be able to learn all of the Slot games and explain the rules to guests
Must possess basic math skills, including the ability to add, subtract, multiply, and divide, to specific responsibilities; counting money accurately and balancing cash bank

Nice To Haves

Knowledge of Title 31
At least 6 months to a year of Slots experience
Previous experience working in a similar resort setting

Responsibilities

Greet and welcome guests, establish rapport, and provide excellent service by answering questions, resolving disputes, and adhering to guest requests
Provide slot guests with personalized attention, as well as promote, process, and enroll new Players Club members
Maintain general property knowledge, casino promotions, Slot Marketing activities/events, and act as an informational resource for all guest inquiries
Monitor the assigned area and attend to the guest’s needs by responding to jackpots and ensuring a comfortable guest experience
Perform minor machine repairs
Slot Ambassadors proactively build relationships with guests. This helps them promote special programs of the casino
Demonstrate actions and behaviors that reinforce the Company’s mission
Exhibit conduct in accordance with all Gaming Commission Regulations
Ensure prompt and discreet notification to management and/or security of any observation of illegal acts or internal ethics violations
Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations
Each Slot Ambassador looks after several slot machines, ensuring their proper functioning. The Ambassador also ensures the safety and comfort of the slot players
Protects company assets
Accurately maintain a cash pouch involving company funds
Verify and ID guests to ensure players are of legal gaming age
Maintain a positive and friendly attitude toward guests as well as other team members
Perform all duties as deemed necessary for the success of the department
Perform other job-related duties as assigned