Ambassador - Miamisburg - Culinary/Nutrition - Part-Time, 28 hours biweekly, 2nd Shift

Kettering Health • Miamisburg, OH

108d

About The Position

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Requirements

• Ability to walk and stand for long periods of time
• Ability to push and pull wheeled carts
• Ability to read and write English
• Ability to communicate effectively
• Ability to follow oral and written directions
• Ability to tolerate frequent temperature changes working with and around equipment that generates heat, steam, and cold

Nice To Haves

• High school diploma or GED preferred.
• Food service or customer service experience preferred

Responsibilities

• Explains Room Service menu to patients, qualifies patients as full Room Service, Assist, or Non-Select.
• Delivers patient meal trays and unit supplies.
• Follows HACCP principles in completing tasks.
• Performs other duties as assigned.
• Accurately manages position paperwork (tray delivery forms, Missed Meal Report, refrigerator and freezer temperature monitoring forms, etc.).
• Follows correct hand hygiene procedures (sanitizes hands before and after entering patient rooms, washes hands as needed, etc.).
• Utilizes appropriate scripting and responds to patients/internal and external customers (asks for two patient identifiers, confirms accuracy of tray, offers to open cartons, offers to get anything else the patient needs, effectively uses HEAL principle, etc.).
• Effectively and safely uses position equipment, performing applicable cleaning/sanitation procedures (sanitizes carts if used to transport dirty trays and at end of day, cleans unit coffee machines and refrigerators, etc.).
• When assisting patients, ensures meal selections are in accordance with patient’s diet order to ensure desired items are allowed, thus optimizing patient experience.
• Puts patient as priority and focal point, routinely managing meal delivery to get trays to patient as quickly as possible and universally within the allotted 45 minutes.
• Effectively orients patients to room service ordering process, accurately qualifies patients as full Room Service, Assist, or Non-select, and communicates this with Call Center.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees