Ambassador - Guest Experience Specialist

WNDR Museum • Boston, MA

1d • Onsite

About The Position

WNDR Museum is an interactive experience: a multi-sensory showcase of art and technology. Our message is simple: We are all artists. And as artists, our visitors are more than passive onlookers. Whatever they do in our museum, IS art.
WNDR is a collective of thinkers, artists, poets, and designers, working at the intersection of art and technology. The expansive programs put forth as a collective hub includes our museums, creative studio, and bold collaborations. At WNDR, you’ll have the opportunity to work directly with hands-on leaders and mission-driven individuals every day.
WNDR Museum Boston is looking for individuals to join our Ambassador team!
We are looking for people who want to play an integral role in shaping the entire guest experience, offering top-notch customer service with a dose of humor and humanity, from the moment guests enter our venue until the moment they exit.
This job is perfect for restaurant servers, hospitality professionals, actors, experience-based retail associates and people who thrive on authentic guest interactions and are looking to do it in a wildly amazing atmosphere!
This is a part-time, on-site role in Boston, MA

Nice To Haves

• Previous experience in museums, hotels, restaurants, or other guest facing, hospitality related positions.
• Are a gifted storyteller, actor, comedian, dinner party guest, life of the party, etc.
• Value collaboration and acting as a team player.
• High School Diploma or GED preferred but any related work experience accepted.
• Knowledge of POS or ticketing systems a plus.
• Knowledge and love of art or technology a plus.
• Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts, and holidays.

Responsibilities

• Engaging warmly with guests, facilitating meaningful interactions, answering any questions, and actively taking steps to correct any guest issues.
• Arriving on time and being ready for pre-shift meetings and communicating effectively with other Ambassadors, and Floor Managers.
• Facilitating authentic museum experiences for our guests through meaningful guest interaction. Having a comprehensive knowledge of our space, exhibits, artists and WNDR culture.
• Facilitating the flow of guests in our space while maintaining the safety and security of exhibits and guests.
• Attending mandatory trainings and monthly all-staff meetings.
• Working in all aspects of the museum floor experience, including retail, food and beverage, box office and at special events.
• Learning and processing transaction on both our ticketing and POS systems.
• Keeping our space clean and orderly for everyone’s enjoyment.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees