Ambassador (Customer Service & Hospitality)

Jet Aviation • Teterboro, NJ

128d • $19 - $22

About The Position

The Ambassador is dedicated to support the FBO's 5-star customer service provided to our customers, visitors, and business acquaintances by performing various duties. The position involves greeting aircraft, welcoming and escorting passengers and crew, and serving as a liaison for service requests. The Ambassador will be trained in providing proactive, efficient, and polished concierge service, ensuring customers are well taken care of both at the FBO and outdoors. This role requires acquiring in-depth knowledge of Jet Aviation's history, services, and the local area, including restaurants, hotels, and entertainment options. The Ambassador must be flexible with their schedule, including nights, weekends, and holidays.

Requirements

• High school or trade school diploma.
• Valid driver's license.
• Ability to read and communicate in English.
• Possess communication skills.
• Ability to work flexible schedules and in various weather conditions.
• Ability to provide excellent customer service.
• Ability to obtain an Airport ID Badge within 30 days of employment.

Nice To Haves

• Associate degree in hospitality, tourism or related field or 2-3 years of qualifying experience.
• Interpersonal skills to interact with customers and business acquaintances.
• Ability to work well with others and be a team player.
• Effective oral and written communication skills.
• Ability to present information clearly and respond to questions.
• Resourcefulness in acquiring information.
• Computer knowledge and ability to use MS Office Suite.
• Ability to manage time, prioritize projects, and adapt to a rapidly changing environment.

Responsibilities

• Greeting aircraft by welcoming and escorting passengers and/or crew upon arrival or prior to departure.
• Serving as a liaison for service requests and internal department assistance.
• Providing proactive, efficient, and polished concierge service.
• Acquiring in-depth knowledge of Jet Aviation's history and service offerings.
• Understanding the immediate geographic area and providing information on local services.
• Working a flexible schedule including nights, weekends, and holidays.
• Completing other duties as assigned.

Benefits

• Health, dental & vision insurance.
• Matching 401(k).
• Health savings and flexible spending accounts.
• Short-term and long-term disability.
• Life insurance.
• Employee assistance programs.
• Health and wellness awards.
• Generous paid time off.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Career Level: Entry Level
• Industry: Scenic and Sightseeing Transportation
• Education Level: High school or GED