Amazon Connect Conversational Architect

Miratech-posted 1 day ago

Full-time • Mid Level

Yakima, WA

501-1,000 employees

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We are looking for a highly skilled Conversational Solutions Architect experienced in both Google Dialogflow CX/CCAI and Amazon Connect. You will design end-to-end voice and digital contact-center solutions, drive architecture best practices, integrate enterprise systems, and implement GenAI-powered automation across Google Cloud and AWS platforms.

Architect scalable solutions using Amazon Connect
Define APIs, data mappings, integration specs, and high-level architecture
Lead design of IVR, chatbots, NLP/ASR workflows, and omnichannel experiences
Implement GenAI and LLM-based solutions using Bedrock, Lex, SageMaker
Integrate with CRMs and enterprise systems through secure APIs and event-driven flows
Ensure cloud security, IAM, monitoring, and compliance on both AWS
Collaborate with business, engineering, and cross-functional teams to deliver solutions

7–10 years in driving large-scale solution and cloud architecture initiatives in enterprise environments.
Strong hands-on expertise with Amazon Connect
Deep knowledge of IVR, NLP, ASR, VXML, and conversational architecture
Experience with LLMs, GenAI, and modern AI/ML services
Strong API design, backend integration, and cloud security experience
Proficiency in AWS (Lambda, API Gateway, DynamoDB, Bedrock)

AWS Solutions Architect – Professional
Experience with Google CCAI Platform, Agent Assist, Q in Connect
Background in speech processing and conversational AI
Experience in regulated industries
Agile environment experience

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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