Amazon Connect Contact Center Engineer - Seattle WA
Cystems Logic Inc•Seattle, WA
1d
About The Position
Amazon Connect Contact Center Engineer responsible for designing developing and deploying cloud-based contact center solutions with strong focus on call flow configuration AWS integrations automation analytics troubleshooting and ensuring secure scalable customer experience platforms.
Responsibilities
- Design develop and deploy Amazon Connect contact center solutions
- Configure and customize call flows IVRs routing profiles queues and agent hierarchies
- Integrate Amazon Connect with AWS services such as Lambda Lex DynamoDB S3 and Kinesis
- Develop and maintain chatbots voice bots and automation workflows using AWS Lex and Lambda
- Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights
- Troubleshoot and resolve telephony latency and call quality issues
- Collaborate with developers architects and stakeholders to enhance customer experience and operational efficiency
- Ensure security compliance and scalability of the contact center environment.
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What This Job Offers
Education Level
No Education Listed
Number of Employees
51-100 employees
