Amazon Connect Architect (GenAI Solutions)

Miratech•Canada, KY

17d

About The Position

We are looking for an experienced AWS Architect to design, develop, and optimize scalable and secure digital contact center solutions using Amazon Connect and modern GenAI technologies. The ideal candidate will lead architecture initiatives, integrate enterprise systems, and deliver intelligent customer and agent experiences through automation, LLMs, and real-time data workflows.

Requirements

8+ years of experience in AWS architecture and cloud solution development
Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, DynamoDB, S3 & CloudWatch
Proven experience with GenAI technologies (AWS-native & open-source models)
Strong understanding of IAM, cloud infrastructure, monitoring, and security practices
Experience building custom chat widgets and agent workspace solutions
Hands-on experience with CRM integrations and real-time event streaming
Strong communication, leadership, and problem-solving skills

Nice To Haves

WS Certified Solutions Architect – Professional
Experience with regulated industries (HIPAA, GDPR, Finance, Healthcare)
Familiarity with AI/ML services such as SageMaker, Kendra, Q in Connect, Agent Core, Strands
Experience applying LLMs, foundation models, or SLMs in customer service use cases

Responsibilities

Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers
Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks
Design event-driven, scalable cloud architectures following AWS Well-Architected principles
Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs
Integrate conversational intelligence into customer and agent workflows with AI/ML teams
Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls
Ensure compliance with enterprise security and governance standards
Integrate Amazon Connect with third-party CRMs and enterprise systems
Design streaming APIs, event-handling logic, and reporting APIs
Lead cross-functional engineering, DevOps, and product teams to deliver complex solutions
Align architectural strategy with business and customer experience goals

Benefits

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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