AMAT SSU COD Tool Administrator

CRH Americas•Msc, UT

11d

About The Position

The COD Tool Administrator plays a critical role in supporting the company-wide rollout of the SSU COD program, identified as a key Project Phoenix initiative and integrated with SAP across all AMAT divisions. Building on the success of the West Division's digital COD reconciliation tool, this position ensures the effective maintenance, support, and training required for the COD process. This role requires proactive communication with internal stakeholders, attention to detail in financial tracking, and a commitment to ensuring the integrity and efficiency of the COD program as it scales across the organization.

Requirements

High school diploma or general education degree (GED) required.
5-10 years' accounts receivable and/or billing experience preferred.
Proficiency in COD reconciliation processes and use of the SSU COD Tool.
Strong understanding of bank reconciliation procedures and integration with Viewpoint/SAP.
Experience with credit card processing platforms, including Alliant Pay and 3D Secure features.
Ability to manage user access and security groups within financial systems and tools.
Competence in creating and maintaining virtual COD bags, deposit groups, and ticket groups.
Skill in POS ticket reconciliation, including handling voided, “on account,” and outstanding tickets.
Knowledge of financial documentation and payment entry accuracy for COD transactions.
Capacity to train and support employees (new hires, existing users, and role changers) on COD processes.
Effective communication skills for coordinating with dispatch, landscape centers, scale operators, and other key stakeholders.
Problem-solving ability to resolve discrepancies, unlock COD deposits, and ensure successful uploads to SAP.
Attention to detail and accountability in monitoring weekly COD aging reports and confirming payment status.
Working knowledge of Microsoft office suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

Serve in an empowered role with direct support from leadership to ensure proper communication and enforcement of the company's COD policy.
Support POS professionals responsible for collecting COD payment in accurately entering payment information into the SSU COD Tool, maintaining strict accountability so that no outstanding COD sales or balances remain.
Establish and maintain cash application security groups for each company within the COD tool, ensuring proper access controls and compliance with organizational policies.
Create and maintain each company's virtual COD “bags” and deposit groups within the tool to ensure accurate tracking and reconciliation.
Update and manage user access within the program, assigning new users to appropriate business groups such as virtual bags and deposit groups.
Oversee the management of company section groups, including adding new locations to the program's sales organizations by region.
Administer and update ticket groups within the program, including adding new locations as needed.
Manage POS ticket reconciliation within the program, including ticket clean-up (voided tickets, “on account” tickets, etc.) and monitoring the SSU Outstanding Tickets report.
Submit access requests to enable SSU Icon functionality within user Citrix accounts.
Utilize administrator privileges to unlock COD virtual bags and deposits within the program, supporting the successful upload of payments to Viewpoint/SAP.
Deliver SSU COD Tool training to newly hired employees, current users, and staff transitioning into new job roles to ensure effective use of the program and adherence to established processes.
Provide training and support on proper use of the COD program, including naming virtual bags and deposits, searching and refreshing tickets, selecting appropriate payment methods, and entering payment details accurately. Training also covers complex scenarios such as customer returns with refunds, split payments (e.g., partial cash and remaining credit cards), and other exceptions.
Monitor the company's weekly COD aging report to identify and reconcile unpaid or unaccounted COD tickets, engaging directly with key business contacts—including dispatch, landscape centers, and scale operators—to verify payment status and ensure accurate recordkeeping.
Identify and engage key personnel involved in the COD process to follow up on outstanding tickets, verify payment status, and confirm receipt of payments.
Demonstrate proficiency with the company's credit card processing platform and related procedures.
Possess proficiency with the bank reconciliation process, ensuring accurate entry of all COD payment information into the SSU Program for seamless upload and integration with Viewpoint/SAP.

Benefits

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

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