AM Restaurant Server- HVRW
About The Position
Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today’s passionate travelers, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY The AM Restaurant Server is responsible for delivering a warm, upscale dining experience to guests during morning service hours. This role includes greeting guests, taking and serving orders, and ensuring a high level of customer satisfaction through attentive and personalized service. The AM Restaurant Server supports hotel operations by maintaining knowledge of menu items, adhering to service standards, core standards, and contributing positively to the team environment.
Requirements
- High school diploma or equivalent required
- Minimum of 6 months to 1 year of experience in food service, hospitality, or customer-facing roles
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Proficiency in Tabit POS
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
- TABC Certified and Food Handlers
Nice To Haves
- Hospitality or customer service coursework preferred
- Prior experience in a hotel or restaurant breakfast service is highly desirable
- Familiarity with point-of-sales (POS) systems and basic food safety practices is a plus
Responsibilities
- Prepare dining area for breakfast service
- Greet and serve guests
- Monitor and manage inventory
- Assist other departments
- Maintain cleanliness and safety
- Process payments and close checks
- End of shift duties
- Greeting guests warmly upon arrival
- Respond promptly to guest requests
- Handle guest complaints professionally
- Assist with accommodation
- Monitor guest satisfaction throughout the meal
- Provide personalized service
- Ensure a smooth and pleasant dining experience
- Support team members during busy service periods
- Collaborate with coworkers
- Train new hires on service procedures
- Provide guidance and feedback
- Ensure team compliance
- Participate in pre-shift meetings
- Encourage teamwork and communication
- Maintain open communication with kitchen and service staff
- Relay guest feedback and special requests
- Report inventory shortages or equipment issues
- Document shift activities
- Participate in pre-shift briefings
- Coordinate with front desk and housekeeping
- Notify management of any safety concerns or policy violations
- Comply with hotel policies and local health regulations
- Use equipment safely and report any malfunctions or safety concerns
- Maintain awareness of guest allergies or dietary restrictions
- Adhere to uniform and grooming standards
- Ensure dining and service areas are clean and hazard-free
- Follow all food safety and sanitation guidelines
- Maintain cleanliness and organization in all work areas
- Display courteous behavior with guests and team members
- Report any unsafe conditions immediately
- Ensure hotel equipment is in proper working condition
- Perform any additional duties assigned by the supervisor
Benefits
- Medical
- Dental
- Life insurance
- Paid Time Off
- Paid Community Service Days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
