AM Restaurant Greeter/Cashier

Pyramid Global Hospitality•Houston, TX

1d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you! What you will have an opportunity to do: We are looking for an exceptional guest-centric Host/Hostess to join our AM Restaurant team. This individual is responsible for creating a warm and welcoming first impression when greeting each guest as they arrive to the restaurant. You will need to be quick on your feet and have an engaging attitude as you support the restaurant service team by looking looking for opportunities to assist guests with their needs and providing excellent customer service. This role involves managing reservations, timely seating guests following established procedures, and ensuring efficient flow within the dining area with a sense of urgency during busy service periods, all while being proactive, looking for opportunities to assist guests with their needs or inquiries, and ensuring a pleasant dining experience. Additionally, you will use your computer experience and basic mathematical skills to successfully process guest tickets in the hotel's POS systems efficiently, as well as handle cash/credit transactions, balance the register, and resolve billing issues to ensure guest satisfaction and smooth operations. This is a tremendous opportunity for someone looking to begin a career in Restaurants! If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you!

Requirements

Previous experience in a hospitality, restaurant, and/or other food service environment.
Excellent communication skills: ability to effectively communicate with guests and restaurant staff alike, both verbally and written.
Someone with a solid understanding of guest service behaviors and excellent interpersonal skills; able to effectively interact with guests and staff under pressure with high levels of patience, tact and diplomacy in a fast-paced environment.
Someone who is experienced using a computer and basic systems; mathematical and calculator skills are required.
Able to easily adapt to unexpected changes and prioritize tasks successfully ensuring guest satisfaction during busy periods.
Moves through-out restaurant and kitchen areas, including frequent and repeated climbing up and down stairs, for duration of shift.
Capable of remaining in a standing position, either stationary or walking, for duration of shift.
Capable of frequent and repeated bending, stooping, leaning over and extending arms fully, carrying and/or lifting to 25 lbs.
Hearing and visual ability to observe and detect signs of emergency situations.
Able to work in a busy restaurant environment, including exposure to various noise levels and large crowds.
Food Handler Certification and TABC Certification are required.

Responsibilities

Warmly greet guests with a smile upon arrival and provide them with menus.
Manage the seating chart and assign tables based on reservations and guest flow to maximize efficiency.
Answering the telephone and managing reservations for the restaurant and the private dining room, ensuring accurate records and accommodating special requests when possible.
Ensure the host area and dining room are clean, stocked and organized, including managing waiting areas and clearing tables.
Utilize the restaurant Micros Point of Sale (P.O.S.) system and procedures to process checks and all other transactions.
Provide support by preparing tables and assisting servers as needed.
Perform daily opening and closing duties and required side-work for role.
Maintain expected high standards for uniform and personal appearance.