AM Merchandiser, Stocker, and Retail Service Team Member

Michaels Stores

120d

About The Position

The position involves completing the truck unload process of merchandise on Wednesdays at 6am, displaying products in their proper locations, and maintaining overstock. The role requires setting and maintaining seasonal planograms and assisting customers with their projects while ensuring a safe and organized area. The employee will deliver friendly customer service, help customers shop the store, and ensure a fast and friendly checkout experience. Responsibilities also include maintaining store recovery standards to uphold the brand promises, engaging customers about the Rewards program and Private Label Credit Cards, and educating them on the Voice of Customer (VOC) survey. The employee will assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

Requirements

• Retail and/or customer service experience preferred
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Responsibilities

• Complete truck unload process of merchandise on Wednesdays at 6am
• Display product in proper location and maintain overstock
• Set and maintain seasonal planograms
• Assist customers with their projects
• Deliver friendly customer service
• Help customers shop the store and find products
• Ensure fast and friendly checkout experience
• Complete truck unloading and merchandise duties throughout the store
• Maintain store recovery standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including BOPIS and SFS
• Complete merchandise recovery and maintenance
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs
• Interact with others in an accepting and respectful manner
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees