AM Concierge Lounge Attendant at The Renaissance Pittsburgh Hotel
About The Position
When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us show you how it's done. Join forces with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. There are many moving pieces to the operation. With attention to detail, empathy and multi-tasking abilities you could be the perfect fit. Could this be where you belong? At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Set-up and maintain continental breakfast buffet. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.
Requirements
- High school education or equivalent experience.
- One year previous customer service related experience.
- Requires knowledge of hotel policies, procedures and services.
- Ability to communicate in English. Second language is desirable.
- Ability to achieve positive guest relations and maximize guest satisfaction.
- Excellent hearing required to communicate in person and on telephone frequently.
- Moderate vision required to set-up food display.
- Understand recreational information.
- Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.
Responsibilities
- Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
- Offer services of ticket agencies, limousine service and tour guide organizations to guests.
- Service each guest comment/complaint according to procedure -escort and service VIP guests.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
