Alumni Coordinator

Boca Recovery Center•Springfield, MA

49d•Onsite

About The Position

We’re seeking a passionate and organized Alumni Coordinator to oversee post-treatment support for our clients. This role ensures sustained engagement, supports re-admission efforts when necessary, and builds meaningful relationships with alumni to promote lasting recovery.

Requirements

Strong interpersonal and communication skills, with the ability to connect empathetically with individuals in recovery.
Excellent organizational skills and attention to detail.
Proven ability to manage multiple responsibilities and adapt to evolving priorities.
Experience in behavioral healthcare or alumni relations strongly preferred.
Associate's or Bachelor’s degree in Human Services, Behavioral Health, or related field preferred.

Nice To Haves

Relevant certifications or experience in peer support, alumni engagement, or case management are advantageous.

Responsibilities

Maintain regular outreach (calls, texts, emails) for at least one year post-discharge.
Track all interactions and follow-up tasks via Salesforce or similar CRM.
Ensure compliance with Joint Commission aftercare requirements.
Facilitate one weekly alumni group with a licensed therapist.
Coordinate and attend one H&I commitment per week.
Develop strategies to strengthen alumni involvement and participation.
Review BHT-submitted intake forms for accuracy of contact and emergency information.
Correct any errors and escalate recurring issues to the Director of Operations.
Build rapport with clients prior to discharge to ensure a smooth transition into the alumni program.
Serve as a primary contact for alumni, providing encouragement and connection to ongoing resources.
Encourage alumni and family members to leave reviews on the facility's Google profile.
Target: Secure at least five reviews per week.
Monitor alumni well-being and identify those in need of re-engagement.
Coordinate with admissions and clinical teams to support re-entry into care.