Alumni Administrative Support Coordinator (Administrative Support Coordinator II)

San Diego State University•San Diego, CA

3d•Onsite

About The Position

San Diego State University is seeking a highly organized and service-oriented Alumni Administrative Support Coordinator to support the SDSU Alumni Office. In this role, you’ll serve as a central hub for operations—helping manage alumni programs, membership services, and office workflows while delivering excellent customer service to alumni and campus partners. Your work will play a key role in strengthening connections with SDSU’s vibrant alumni community. Key Responsibilities: Office Operations & Support Serve as the primary point of contact for alumni inquiries Support daily office operations, scheduling, and event logistics Coordinate office needs, service requests, and shared space usage Membership & Alumni Engagement Administer alumni lifetime membership processes, including payments and onboarding Respond to inquiries and support member communications and benefits Data & CRM Management Maintain and update alumni records to ensure data accuracy Reconcile data across systems and support reporting efforts Financial & Administrative Support Process transactions, reimbursements, and purchase requests Track expenses and assist with account reconciliation Why Join Us? Connect with community – Help build and sustain relationships with more than 500,000 alumni worldwide Dynamic environment – Be part of a collaborative team supporting events, programs, and engagement initiatives Meaningful impact – Contribute to efforts that support students, faculty, and the broader SDSU mission Professional growth – Gain experience in alumni relations, operations, and higher education advancement Position Information This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary University Relations and Development (URAD) shares the university’s vision and mission underscored in the 2020 five-year strategic plan. The plan identifies five strategic priorities including: Becoming a Premier Public Research University: A New Kind of Hispanic Serving Institution (HSI); Resilience. Designed to Thrive; We Are SDSU; Equity and Inclusion in Everything We Do; and Students at Our Core. Units of URAD work together to create enduring relationships with alumni, parents, donors, students and the community to generate private support for SDSU students, faculty and a diverse number of programs. URAD handles a range of services encompassing stewardship, events, gift administration, communications and more. The departments of Development, SDSU Alumni, Planned and Annual Giving, Special Events and Donor Relations, Marketing and Communications, Financial Management, Data Management, Prospect Research and Management and Operations are making a tangible difference in the lives of more than 40,000 students. Our fundraising success can be credited to the university’s goal of building a world-class university campus, research center, and multi-use stadium in Mission Valley to serve higher education, the public good, and the community’s goals and aspirations. SDSU has been recognized several times for its exceptional development program by the Council for Advancement and Support of Education (CASE). With the support of loyal donors and in collaboration with SDSU’s visionary faculty and staff, the university cultivates lifelong relationships with more than 500,000 alumni, friends, and community members—advancing SDSU’s mission for generations to come. For more information regarding the University Relations and Development department, click here . For more information regarding the SDSU Alumni department, click here . Education and Experience Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Requirements

Ability to effectively communicate and work with others.
Ability to accept direction, initiate and recommend action, and work without direct supervision.
Ability to learn, understand, and execute various complex procedures.
Valid California Driver’s License or the ability to obtain one within 30 days of hire.
Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures.
Incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing.
Some positions may require a knowledge of business mathematics beyond basic arithmetic.
The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.
These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Nice To Haves

Knowledge of fundraising software, database processing, and record maintenance procedures.
Knowledge of membership processing and Alumni and Donor Relations in a higher education environment.

Responsibilities

Serve as the primary point of contact for alumni inquiries
Support daily office operations, scheduling, and event logistics
Coordinate office needs, service requests, and shared space usage
Administer alumni lifetime membership processes, including payments and onboarding
Respond to inquiries and support member communications and benefits
Maintain and update alumni records to ensure data accuracy
Reconcile data across systems and support reporting efforts
Process transactions, reimbursements, and purchase requests
Track expenses and assist with account reconciliation

Benefits

Generous Time Off : 15 paid holidays, vacation, and sick leave.
Retirement : CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
Health Coverage : Medical, dental, and vision options at low or no cost.
Education Support : CSU tuition fee waiver for employees and eligible dependents.
Optional Offerings : FlexCash, life and disability insurance, legal and pet plans.
Campus & Community : Access to the library, campus events, employee groups, and volunteer and social activities.

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