Alternatives RM - AVP

State Street Corporation • Boston, MA

92d • $90,000 - $142,500

About The Position

This position is a Relationship Manager within the Alternatives segment. The successful candidate will have responsibility for a number of large State Street strategic clients that are serviced across fund domiciles in North America, EMEA and APAC. The role presents an opportunity to engage with senior executives both internally and at industry leading alternatives managers to help shape and drive State Street's strategy in servicing a number of strategic clients in North America. As part of the remit, the Relationship Manager will cultivate a deep understanding of the client's business and the services provided by State Street, with the objective of optimizing client satisfaction, ensuring that the client experiences an excellent client experience at State Street. The successful candidate will also be responsible for identifying new business opportunities within their client base. Individual accountabilities include client & STT strategic alignment, thought leadership, client communication, monitoring satisfaction levels and sharing feedback internally, seeking out strategic revenue opportunities and relationship governance. The Relationship Manager will collaborate with internal stakeholders in commercial negotiations and will ensure compliance with contract terms.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with a proven ability to earn client trust and develop relationships both internal and external.
• Analytical/critical thinking and problem-solving skills.
• Ability to distill, summarize and articulate issues to senior stakeholders.
• College degree, prefer major in finance/management.
• 5 -10 years experience in financial services.

Responsibilities

• Strengthen and deepen relationships with our clients.
• Deliver constant monitoring of the client's perception of the quality of our services (NPS score).
• Partner with business leads to maintain strong focus on client service and requirements.
• Manage assigned client(s) to development of new business and/or products while retaining existing revenue streams.
• Responsible for achievement of organic, incremental growth, new business committed revenue, and overall target revenue goals with assigned client(s).
• Prepare account plans and deliver business overviews to internal stakeholders for assigned client(s) to include but not limited to pipeline, trending, and year over year analysis.
• Maintain all relevant data for their assigned accounts in SF360 CRM including but not limited to account information, contacts, opportunities, meetings, current providers insights, and campaigns.
• Drive cohesive coordination of State Street Services to the client between client delivery, product groups, regional teams, sales staff and the client to deliver our solutions to the client.
• Serve as an escalation point for critical service issues or roadblocks.
• Assist with client presentation preparation, client meetings, product collaboration, RFPs and sales execution.
• Develop and report on client(s) metrics and dashboards.
• Accountable for meeting assigned KPIs.
• Manage the finalization of Due Diligence Questionnaires for this client when received.
• Partner with the various members of the client operations team to develop synergies, leverage experience and expertise, and improve overall customer results.
• In conjunction with senior internal stakeholders, solution service models for unique and bespoke servicing needs.
• Coordinate any required or developmental communications with the client for State Street.
• Serve as the interface for compliance, regulatory, reputational matters between clients and STT.
• In conjunction with onboarding teams, ensure client onboarding for new assets and/or risk management activities are conducted with a high degree of client satisfaction.

Benefits

• Retirement savings plan (401K) with company match.
• Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages.
• Paid-time off including vacation, sick leave, short term disability, and family care responsibilities.
• Access to our Employee Assistance Program.
• Incentive compensation including eligibility for annual performance-based awards.
• Eligibility for certain tax advantaged savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree