In partnership with key stakeholders across Relationship Management, Global Delivery, Product, Global Technology, and other critical counterparts, the Vice President of Alternative Client Service role will ensure State Street (“STT”) delivers Client Service excellence to our alternative assets clients, consistent with our global operating model. Client Service is the cornerstone of client success, serving as the holistic owner of service delivery governance, with a focus on driving the organization to improve client satisfaction, sentiment, and engagement proactively by focusing on overall client experience, risk, and governance, while encouraging clients to fully leverage the breadth of their relationship with State Street. Responsibilities include initiating and managing servicing interactions, identifying opportunities for client growth (e.g., cross-sell/upsell) and continuous improvement (e.g. peer comparisons, recommending best practices), and serving as an escalation point for high-impact service issues.