Alternative Payments Collections Associate
About The Position
You will be responsible for the collection, via systemic dialing, of unpaid consumer debt in a call center environment. You will be collecting, on accounts in compliance with applicable regulations and internal performance standards to achieve a pre-set goal objective. Providing daily coverage of all accounts until payment arrangements have been made. Detailing all discussions and actions in collections system or database. Completing special projects as assigned. You will be held accountable for collection performance based on departmental assigned targets.
Requirements
- High school graduate/GED
- Minimum of 1-year collections and/or customer service experience.
- Prior experience working in a call center.
Nice To Haves
- Commercial Collections (B2B) experience
- Knowledge of applicable regulations
- Demonstrated skip tracing skills and ability
Responsibilities
- Establish rapport with customers to overcome objections and successfully negotiate payment resolutions.
- Handle more complex or escalated accounts, applying sound decision-making and problem-solving skills.
- Clearly explain account details, balances, and repayment options in a professional and compliant manner.
- Accurately document all conversations, actions, and outcomes in the collections system or database, including payment confirmations and call summaries.
- Ensure timely and successful completion of assigned accounts and daily objectives.
- Identify issues requiring follow-up or escalation and clearly detail next steps for resolution.
- Maintain compliance with all federal, state, and company regulations while meeting performance expectations.
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points used for rewards.
- Eight Employee Resource Groups to foster a collaborative culture.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
