Job Description Account for the day-to-day management of a functional team(s) and manage daily service delivery and production activities performed by staff Primary contact and key escalation point for operational issues, provide technical expertise to resolve daily problems Act as primary contact and escalation point for operational issues Manage and escalate issues related CoE’s and other Shared Services Manage production activities of Shared Service Associate I, II and Senior Associate Coordinate the implementation of new funds, systems and processes. Assist with client conversions and other client projects Organize Shared Service internal meetings, as needed, and compiles related documentation, assisting with the coordination and development of the agenda and may attend meetings to record notes and action items Identify and implement consistent operational best practices Assist with compliance/fiduciary reviews and audits Train, develop and motivate new staff, complete performance appraisals Provide coaching and development opportunities to staff, participate in individual on-going training and development Provide technical expertise to resolve daily problems Serve on committees. Help define and implement new company initiatives During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures Other duties as assigned
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Job Type
Full-time
Career Level
Mid Level