Alterations Specialist, South Coast Plaza

CHANEL•Costa Mesa, CA

5d•$28 - $40•Onsite

About The Position

We are looking for an Alterations Specialist who will be responsible for producing high quality, altered merchandise within established time frame standards. They will play a vital role in providing excellent service, while establishing and maintaining customer relationships, and working effectively with the associates and management team in the boutique. CHANEL requires specific skills for its alterations work due to the intricacy of the material used. Specifically, the chains that are often in our product, the substantial tweeds and delicate silks used etc that require a high organization and strong attention to detail to ensure that all projects are executed accurately and efficiently. The Alterations Specialist will work alongside a diverse and dynamic team and reports to the Operation Manger.

Requirements

Ability to thrive in a team environment and work collaboratively
Understanding of, and passion for client experience
Excellent communication skills
Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
Curiosity and desire to learn and grow professionally within the world of CHANEL
Previous alterations experience in a luxury retail environment of a minimum 5 years of related experience preferred
Sound knowledge of various fabrics and sewing techniques
Ability to work under time constraints
Effective communication skills
Exceptional client service skills
Detail oriented
Minimum High School Diploma
Ability to lift 15 lb.
A flexible schedule with the ability to work late nights, weekends, and some holidays

Nice To Haves

Demonstrating your strong technical background in specialty skills, such as leather, knits, double-face, beading, fine tailoring, buttonholes, etc.
Being truly service minded
Working in a team-focused environment and a desire to collaborate effectively
Foreign language skills are preferred but not required

Responsibilities

Uphold production standards to deliver the ultimate CHANEL experience to the client
Properly fit each garment with client(s) with the ability to alter a wide range of garments
Organize and maintain client owned pieces in line with CHANEL expectations
Ability to interact with clients to suggest styling and fitting advice
Maintain a up to date knowledge of the alteration techniques specific to CHANEL, including fabrication and styling of luxury garments
Ensuring that sewing machines and other equipment are in proper working order
Build positive team relationships throughout the boutique to inspire trust and teamwork
Altering or repairing clients' garments and other articles, which includes hemming, mending, lengthening, as well as taking in and letting out seams.
Fitting garments on clients to determine how the alterations should be done.
Constructing garments and other articles according to clients’ specifications and preferences.
Labeling clients' garments and articles and recording the alterations required.
Communicating with clients to determine their specifications, needs, and preferences.
Using irons and pressing machines to erase the creases on garments and other articles.

Benefits

Flexibility (flexible time and hybrid work options)
Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K, pension and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

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