Alterations Specialist

David's Bridal-posted 4 months ago
Part-time • Entry Level
Appleton, WI
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
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At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David's Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David's Bridal brand.

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person.
  • Use all systems to manage the customer flow to deliver five-star customer experience.
  • Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers.
  • Responsible for providing an exceptional service experience to multiple customers at one time.
  • Proactively address customer concerns with confidence.
  • Communicate how alterations can play an important role in perfecting the dress for her event.
  • Promote all alteration services and personalization options.
  • Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
  • Maintain store-standards to support a flawless shopping experience.
  • Maintain a high standard of dress that complies with the Dress Code Policy.
  • Greet and escort all alterations customers to and from alterations appointments.
  • Maintain quality control guidelines and inspect all garments altered/steamed/pressed.
  • Respond promptly to all customer questions by providing product and service information.
  • Build long-term relationships with customers to meet and exceed customer satisfaction and loyalty.
  • Maintain inventory management by processing special orders pick-ups.
  • Ensure that alteration pricing is at company standards.
  • Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments.
  • Resolve customer service issues in a swift and effective manner.
  • Support all cash wrap behaviors and processes transactions with accuracy.
  • Maintain the alterations room so that it is consistently clean and well-organized.
  • Perform duties and tasks as assigned by store management.
  • High school diploma or equivalent degree.
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience required, preferably in bridal and/or special occasion production environment.
  • Prior experience with computerized POS (Point of Sale) system is a plus.
  • Rewarding Environment and Competitive Pay
  • Team Bonus
  • Dayforce Wallet - Get Paid Early!
  • Generous Team Member Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
  • 401K Program
  • Discount for Identity Theft Protection
  • Discounts for Home and Auto Insurance
  • Discounts for Mobile
  • Legal Benefits (MetLife Hyatt Legal Plans)
  • Pet Insurance
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