Alterations Customer Service Representative

David's Bridal • Tyler, TX

101d

About The Position

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The CSR is responsible for providing an A+ customer experience to David's Bridal customers. S/he reports to the Store Manager. The Alterations CSR is responsible for tasks that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.

Requirements

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person.
• Communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers.
• Responsible for providing an exceptional service experience to multiple customers at one time.
• Proactively address customer concerns with confidence.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery).
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follow quality control guidelines and inspect all garments altered/steamed/pressed.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy.
• Seek assistance from the Alterations Manager to address customer issues.
• Maintain a clean and well-organized alterations room.
• Perform duties and tasks as assigned by store management.

Benefits

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: High school or GED