Alterations Customer Service Representative
Davids Bridal•Danbury, CT
•Onsite
About The Position
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department, contributing to superior customer service. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers, managing customer flow, and ensuring operational tasks are completed to deliver a five-star experience. This role involves direct customer interaction, problem-solving, and maintaining store standards.
Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior experience with computerized POS (Point of Sale) system
Nice To Haves
- Prior sewing experience is helpful
Responsibilities
- Welcome and service customers with genuine and friendly enthusiasm over the phone, virtual chats, and in person
- Make appointments
- Answer phones
- Press garments
- Ensure that items are ready for pickups
- Communicate clearly and concisely, adapting style to suit customers by problem-solving, using excellent phone skills, and resolving conflict
- Use all systems to manage the customer flow to deliver a five-star customer experience
- Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including operational checklist tasks and meeting customers' emotional and practical needs
- Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence
- Know when to escalate and partner with the leadership team
- Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alterations services and personalization options
- Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience
- Maintain high dress code standards as required by the Dress Code policy
- Greet and escort all alterations customers to and from alterations for appointments
- Press, steam, and spot clean all merchandise
- Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
- Build long-term relationships to meet and exceed customer satisfaction and loyalty
- Support inventory management by processing special orders, pick-ups, and first quality standards for all merchandise
- Support all cash wrap behaviors and process transactions with accuracy to make sure every customer feels celebrated
- Seek assistance from the Alterations Manager to address customer issues that cannot be resolved independently
- Maintain a clean and well-organized alterations room
- Perform duties and tasks as assigned by store management
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
