Alterations Associate
About The Position
Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets. What This Position is All About The Alteration Staff will be part of the tailoring team, providing customer service, and tailoring expertise as required. Who You Are: A towering strength at winning over an audience with their perspective You are a respected and proven thought leader with a quantifiable track record of success in delivering results within a large complex organization Generates a variety of approaches to problem solving including new and novel ideas
Requirements
- Minimum 3 years fitting and tailoring experience in high-end merchandise
- Ability to fit and perform alterations on a wide range of garments
- Ability to use all standard sewing, pressing & spotting equipment
- Ability to use specialty machines: Double-blind, Buttonhole, Cover-stitch, Leather
- Knowledge of Alterations industry including fabrication and styling of luxury merchandise.
- High school graduate or equivalent preferred.
Nice To Haves
- Possession of strong technical background in specialty skills such as: leather, knits, double face, beading, fine tailoring, buttonholes etc is desired and a benefit.
Responsibilities
- Model all Saks Fifth Avenue Customer Service Principles.
- Focus on achieving and exceeding individual performance and productivity goals.
- Maintain a consistent high level of customer service by creating and developing excellent customer relationships.
- Follow all Saks Fifth Avenue policies and procedures.
- Follow all alteration workroom policies and Tailor procedures.
- Ability to utilize expertise to make alterations decisions during customer fittings.
- Focus on all efforts on providing an exceptional customer experience.
- Maintain a clean and safe work environment.
- Support company/store and department initiatives.
- Ad hoc responsibilities as needed
Benefits
- Benefits package for all eligible full-time Associates (including medical, vision and dental)
- An amazing Associate discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
