ALP Small Business Specialist

Berkley Alliance Managers (A Berkley Company) • Glastonbury, CT

254d • $48,000 - $84,000

About The Position

At Berkley Alliance Managers, we offer innovative coverage and risk management solutions for our brokers and policyholders. We have a passion for offering fresh ideas and relevant insurance products and services. Our business consists of four target markets - Design Professionals, Construction Professionals, Accounting Professionals and Miscellaneous Service Professionals. Our focus allows us to tailor coverage and create comprehensive risk management programs that enhance profitability and reduce susceptibility to loss. The ALP Small Business Specialist is primarily responsible for providing operational support in creating a profitable portfolio of small/micro contractors and designers and potential future target professional groups through multiple distribution channels. Continuous development and improvement of business operations and best practices are the cornerstones of this position. This position requires collaboration with the Operations AVP including but not limited to, overseeing portal activities, other operational processes and interacting with brokers and resolving any processing/system issues that arise. This role will support our culture of service excellence by focusing on the ease of doing business for our brokers and policyholders.

Requirements

• High School diploma required.
• Strong computer skills with solid knowledge of MS Office Outlook, Word, PowerPoint and Excel.
• Minimum 3 years Professional Liability Insurance experience in Underwriting, Operations or Claims required.
• Entrepreneurial focus and desire to build a new business.
• Ability to be flexible to get tasks/projects completed that need to be completed in a start-up business.
• Strong oral and written communication skills.
• Capable of working independently with minimal direction.
• Critical thinking, problem-solving and analytical skills.
• Ability to think innovatively and take initiative to evaluate assumptions and ideas.
• Ability to identify, gather and organize information and articulate salient findings.
• Proficiency in Microsoft Office Applications (Excel, Word, PowerPoint).
• Ability to learn and leverage new software applications and technologies.
• Maintain a positive attitude.
• Ability to be resourceful.
• Demonstrate leadership characteristics.
• Possess a strong business acumen.

Responsibilities

• Assisting with form and endorsement filing with the States.
• Executing special projects in pursuit of operational excellence.
• Assisting in the development and delivery of external marketing materials.
• Overseeing the online broker portal to ensure proper processes for submission clearing, account eligibility, quoting and policy issuance.
• Overseeing the process for Notices of Cancellation, Broker of Record letter and endorsement processing.
• Overseeing quality control review and issuance of quotes, binders, and policies.
• Organizing and maintaining account files in all systems.
• Maintaining and ensuring current business procedures, workflow and best practices are in place and followed to improve operations and assure optimal workflow and continuous improvement.
• Assisting in creating internal control systems to ensure accountability via the Operations Audit Program.
• Working with management to analyze and understand department operations challenges and assist in finding and assuring implementation of solutions.
• Ensuring that Operations complies with all required legal and regulatory obligations.
• Assisting in the research and implementation of new coverages and distribution channels.

Benefits

• Base Salary Range: $48,000 - $84,000
• Eligible to participate in annual discretionary bonus.
• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED