ALM Imaging Technician L1

Milestone Technologies, Inc.•San Jose, CA

9d•Onsite

About The Position

Milestone Technologies is currently seeking a skilled Laptop Imaging Technician to provide onsite services for our client's global team. In this role, you will manage inventory and imaging and deploy Windows and macOS laptops, mobile devices, and essential equipment. Additionally, you will coordinate diagnosis and warranty repairs.

Requirements

High School Diploma or equivalent
At least one year of inventory management experience
Ability to work onsite following mandatory safety guidelines
Extensive understanding of IT equipment, models, and accessories, including Windows, macOS, Android, and iOS devices
Excellent ticket management skills
Responsive and effective communications via email, Slack, and Zoom, with high professionalism
Knowledge of storeroom safety and operations
Ability to lift/move 25-50 pounds
Effective verbal and written communication skills for customer interactions
A valid driver's license is required
2+ years of Inventory Management, imaging, and deployment experience
Knowledge and experience using ServiceNow, Jamf, BigFix, and other device management/service delivery software

Nice To Haves

Ability to drive a truck and box truck is a plus
Equipment certifications are a plus
Logistics-related certifications are a plus
Repair certification or experience for macOS and PC laptops is a plus

Responsibilities

Coordinate shipping and repairs for damaged equipment with third-party vendors/manufacturers, both in and out of warranty
Provide updated information on repair status and invoicing for repair costs
Troubleshoot devices to identify possible issues
Manage new hire equipment ticket management
Image and deploy laptops, peripherals, and equipment
Process and record delivery and deployment logistics requests
Confirm and validate new asset receipts of received hardware
Escalate, report, and manage discrepancies related to physically received hardware assets
Conduct weekly stockroom inventory asset audits
Monitor and report inventory stock levels according to established thresholds
Maintain and track hardware in and out of inventory store rooms
Perform hardware recovery for employee terminations and laptop replacements
Identify disposition of returned assets
Assist in arranging and managing e-waste services