ALLO Residential Customer Service Representative Lead

Aspen Tech Labs • Yuma, AZ

399d

About The Position

The position at ALLO involves providing product and subject matter expertise to residential customer service representatives, ensuring the delivery of high-quality customer service. The role includes training and mentoring staff, maintaining customer satisfaction, and collaborating on the development of customer service tools and resources.

Requirements

• Minimum of 1 year experience in a customer service role in the telecom industry.
• 1 year of relevant job experience in a similar industry with similar essential duties.

Nice To Haves

• Experience in training and mentoring customer service representatives.
• Familiarity with customer service tools and documentation.

Responsibilities

• Demonstrates Company's values and maintains a positive demeanor.
• Encourages different points of view and moves the team forward through change.
• Provides timely information and communicates issues with the team supervisor.
• Isolates and identifies areas of improvement.
• Provides and enhances job aids for customer service representatives.
• Participates in group meetings.
• Performs other duties as assigned.

Benefits

• Free ALLO Service for fiber internet, TV, and phone.
• 401(k) retirement plan with a 5% match.
• Health and wellness programs with cash incentives for participation.
• Medical, vision, and dental benefits with low employee costs.
• Generous Earned Time Off (ETO) program.
• Tuition assistance for further education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed