Allied Universal-posted 7 months ago
$17 - $18/Yr
Full-time • Entry Level
Richardson, TX
Administrative and Support Services

Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions! We are hiring! Allied Universal is hosting an on-site hiring event for our Customer Experience Center (Call Center) in Richardson, TX.

  • Handle inbound and outbound calls on behalf of the call center.
  • Ensure on time, uninterrupted coverage of all post locations.
  • Provide accurate pay for officers and address internal stakeholder inquiries.
  • Monitor surveillance of all security and CCTV monitors on the facility and surrounding grounds.
  • Respond to event-driven alarms in a timely and effective manner.
  • Document any activity and contact support systems in the event of an emergency.
  • High school diploma or equivalent.
  • Minimum of 1 year of consecutive and verifiable work experience in the customer service field.
  • Basic proficiency with Excel, Outlook, and Microsoft Teams.
  • Minimum of one year in a dispatching, security, customer service, or call center role.
  • Must be able to obtain a TOPS alarm system monitoring license during paid on the job training.
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually
  • Five sick days and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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