Alliance Dairy - Customer Service Rep - Part-Time

H-E-B • Fort Worth, TX

411d

About The Position

As a Customer Service Representative at H-E-B, you will play a vital role in ensuring customers feel welcome and valued. This part-time position involves maintaining a well-stocked department, providing superior customer service, and adhering to safety and sanitation standards. The role emphasizes teamwork, commitment, and a passion for delivering results, with opportunities for ownership in the company after eligibility.

Requirements

• Minimum age 18
• High school diploma (or equivalent)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills
• Ability to work in a fast-paced environment

Nice To Haves

• Knowledge of beauty and cosmetic aids
• Knowledge in the audio/video field
• Knowledge of specialty products, movies, music, electronics, and video games

Responsibilities

• Stock and rotate items as needed
• Assist with inventory control; load, unload, and move product
• Organize, clean, and prepare back area for the night crew and incoming trucks
• Organize merchandise on pallets to make the department presentable to the public
• Ensure integrity of shelf tags and signage in department; may create/prepare signage as needed
• Maintain standards in shrink, safety, inventory control, and sanitation
• Check shipments for out-of-date and damaged product to ensure freshness and quality of products
• Build, stock, maintain, and take down store displays
• Perform the duties of Customer Service Assistant as needed
• Provide superior customer service
• Answer customer questions regarding products and assist them with selections; help customers locate store merchandise
• Merchandise product effectively
• Use suggestive selling techniques to meet customer needs and build department sales
• Clean and sanitize sales floor, display cases, prep areas, and equipment
• Properly handle and maintain the operation of all equipment
• Comply with departmental SOPs and store operating procedures

Benefits

• Employee discounts
• Flexible scheduling
• Opportunities for career advancement
• Ownership opportunities after eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED