Allergy Treatment Coordinator

MedAllergy-posted 4 days ago

$16 - $20/Yr

Full-time • Entry Level

Raleigh, NC

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We are a point of care diagnostic company dedicated to providing high quality lab testing to primary care, pediatric and specialty clinics. We are committed to providing the best services to our clinics by focusing on patient interaction and customer service. We are searching for Allergy Coordinators with practical allergy testing experience to manage the daily operations of the point of care program within a clinic. The ideal Allergy Coordinator will be responsible for patient education, allergy testing, immunotherapy administration and lab processing while providing outstanding customer service to meet company standards and procedures. The company depends on our Allergy Coordinators to deliver great customized service to each patient and convey the potential impact allergy testing and immunotherapy may have on their lives. Become part of our family today and an opportunity to grow within the company. We provide our Allergy Coordinators with excellent tools and training to impact your career growth and knowledge.

Maintain knowledge of Med-Allergy’s FUSED PRACTICE values: Focus, Unity, Safety, Expertise/Excellence, Diversity, Passion, Respect, Act, Collaborate, Teamwork, Integrity, Communicate and Energy.
Ensure and verify proper handling and submission of all billing and documentation to the appropriate office.
Assist with completion of paperwork, ensure patient insurance eligibility, pre-authorization, or referrals have been verified prior to testing and/or immunotherapy treatment.
Has a understanding of HIPPA rules and regulations and apply it in daily tasks.
Strong communication skills by speaking with patients clearly about symptoms management and maintaining knowledge on preparing medications like allergy serums and injections.
Develops and maintain professional relationships with physicians, medical office staff, managers, and team leads.
Apply strong management skills by maintaining inventory, ordering supplies, receiving and security of inventory required by policy.
Use the Med-Allergy guidelines and protocols to demonstrate appropriate assessment, planning, implementation, and evaluation of the patient's care.
Coordinates the daily operations of the allergy clinic.
Ensures the operations of the clinic run smoothly, ensures departmental policies and procedures are maintained and adhered to, and the budget is monitored.
Oversees the retention of office and medical supplies, utilizes appropriate testing techniques, implements environmental control, delivery of allergy pharmacotherapy and delivery of safe immunotherapy for patients within the office.
Ensures appropriate documentation of services rendered by the allergy coordinator in a manner acceptable in healthcare facilities.
Performs general clerical and documentation duties as necessary with treatment of patients, ensuring smooth office coordination and functioning.
Provides knowledge with medical treatment, patient care, healthcare compliance and regulatory policy and procedure per Med-Allergy guidelines.
Interview patients regarding medical, allergy and asthmatic history (symptoms).
Screen risky patients for specialist referral.
Apply allergy skin prick testing and intradermal testing on children and adults and accurately read results.
Mix patient specific immunotherapy treatment vials (On site dilutions).
Liaise with office staff and providers in a professional and polite manner.
Administer immunotherapy injections to patients following appropriate schedules set forth in Med-Allergy guidelines.
Be prepared to visit multiple offices within a 30 mile radius of your city.
Contact potential allergy testing patients by phone and utilize a script to set up testing and follow up appointments as needed.
Screen upcoming clinic patients for those that may benefit from immunotherapy, as directed by clinic.
Perform patient education regarding the benefits of allergy treatment as well as EpiPen education.
Never contact patients from your cell phone and ensure that all patient phone contact is via clinic landline.
Perform peak flow testing and interpreting results.
Re-order serum for each patient whose serum is going to expire.
Use dashboard tool provided to keep up with missed appointments, serum refills and reminder phone calls.
Educate other facilities about Med-Allergy protocols if patient is transferred to an outside facility.
Monitoring refrigerator temperatures, emergency kits, and facility crash carts.
Perform vital signs.
Have knowledge about anaphylaxis vs vasovagal reactions. What are they and what makes them different?
Be able to follow protocol provided for each reaction.
Complete annual competency courses provided by Med-Allergy.
Pass all checkoffs from supervisor to confirm competency in allergy skill set.
Ability to prioritize multiple tasks at once, good communication skills , outstanding reading, writing and organization skills, detail-oriented personality, sense of responsibility and compassion, creative thinking and problem-solving skills to help determine the cause, symptoms and reactions a patient may be encountering.

High school or equivalent (Required)
Certified or Registered Medical Assistant (Required)
BLS Certification (Required)

Associates Degree / Completion of Medical Assistant Program Course (Certificate)
Allergy experience is a plus but not required

MedAllergy offers excellent health coverage, vacation, paid time-off and 401K to all full-time (30 hours per week) employees.

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