Allergy Assistant

E.N.T. Specialty Partners•Irving, TX

8d•Remote

About The Position

Provides assistance to the Allergy Department. Answers phone line dedicated to allergy patients. Independently manages patient needs related to basic allergy patient care, scheduling appointments, and insurance verification.

Requirements

High school education or GED equivalent.
Ability to communicate general patient instruction
Possession of discipline to work in accordance with accepted clinical standards
Compliance with all regulatory requirements including HIPAA
Capable of dealing with patients and their family, employees, and providers tactfully, effectively, and professionally
Proficient computer skills
Knowledge of medical software/EHR/EMR systems
Strong written and verbal communication skills
Able to manage multiple tasks with interruptions

Responsibilities

Allergy Testing insurance verification
Answer incoming allergy patient calls
Make collection calls to the allergy patients that are on the mixing schedule and have not paid and those patients who have a high balance that are currently on treatment
Verify that reminder calls for allergy test patients have been made and place those calls if they have not.
Schedule annual allergy follow-up appointments with the patient's provider that have not already been scheduled.
Scheduling allergy test referrals
SLIT refill reminder calls
Call allergy patients that have canceled appointments and have not rescheduled
Other Clinical care
Documents telephone calls accurately in medical records
Maintains patient confidentiality according to HIPAA rules
Attends required training programs
Maintains good relationships with allergy clinic staff, assists with requests and any questions that may come up
Performs other duties as required or requested by management
Performs all tasks and projects assigned by the Director
Develop a daily workflow for downtime and clinical hours
Clocks in/out appropriately
Arrives to work on time