Allergy Administrative Assistant - Town and Country

ENT and Allergy Associates•Houston, TX

3d•Onsite

About The Position

ENT and Allergy Associates is seeking a self-motivated, people-friendly full time Allergy Administrative Assistant for our Town and Country office. The Allergy Administrative Assistant provides administrative support to other medical personnel. The Administrative Assistant supports day-to-day operations by performing administrative tasks and ensuring high quality customer service for patients.

Requirements

Experience working with insurance companies
Knowledge of different types of coverage and policies
Strong computer and data entry skills
Customer service skills and telephone etiquette
High school diploma or GED
Professional demeanor and appearance

Responsibilities

Obtain, review, and input insurance authorization and referrals prior to patient services
Monitor and track patient authorizations
Inform offices of status of authorizations including expired dates
Work with patients to educate them on their benefits information
Explain to patients why some services are covered and some are not
Help patients understand deductibles, co-insurance, and copays
Accept, handle, and process incoming patient phone inquiries using appropriate customer service skills, clarify and validate patient inquiries, questions, or complaints
Enter data in the Electronic Health Records system
Act as a liaison between patients, physicians, insurance companies, and specialty pharmacies
Assist office with tasks and patient calls
Other duties as assigned