All Star Sales Support Specialist

Varsity Brands

23d•$20 - $25•Remote

About The Position

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit's 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year. OUR COMMITMENT TO SAFETY At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been - and remain - steadfastly committed to doing our part to create a safe and positive environment for our participants' physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com. WORK TYPE: Full-time, Remote LOCATION: United States, Remote TRAVEL REQUIREMENT: Event travel and attendance at staff meetings & trainings is required. Event travel will include overnight stays for events. As part of the event operations team during the event season which runs from October thru May this role is expected to be available to work 2-3 weekends per month. COMPENSATION: The pay range for this position is $19.75-$25.38 per hour The base salary will vary based on criteria such as education, experience and qualifications of the applicant, location, internal equity, and alignment with the market. HOW YOU WILL MAKE AN IMPACT: The Sales Support Coordinator directly reports to the National Director of Sales, Events. This position is a remote position; proximity within driving distance to a regional office or headquarters would be a plus. Event travel and attendance at staff meetings & trainings is required. WHAT YOU WILL DO

Requirements

Strong familiarity with productivity tools such as Microsoft Office Suites and SalesForce.
Strong fluency in Microsoft Excel, PowerPoint, Teams and Outlook.
High level of customer service acumen.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Exceptional communication, presentation and interpersonal abilities to interact with various stakeholders.
Ability to work independently and collaboratively as part of a team.
Strong problem-solving skills to handle unexpected customer issues effectively.
Bachelor's Degree or work experience equivalent

Nice To Haves

Experience in dance/cheer/performing arts industry a plus.

Responsibilities

Manage end-to-end processing of rebate checks, including approvals, communication with internal teams, and issue resolution.
Develop and maintain tracking systems to monitor attendance, spend, contract compliance, and expiration dates; provide monthly reporting to VP-Sales.
Confirm delivery of rebate checks and troubleshoot missing or delayed payments.
Create, update, and maintain event and fashion reports.
Review VAS Event surveys, highlight staff recognition, and escalate customer concerns or trends to leadership.
Administer annual Sales and Customer Experience Awards.
Prepare reports and compile data upon request.
Monitor Varsity and market product offerings; compile monthly updates on trends, risks, and opportunities.
Track competitor market share and identify competitive events for strategic evaluation.
Support event advisors on high-volume weekends by monitoring other in market event acitivity, gathering publicly available results, and estimating potential revenue impact.
Manage customer email communications on behalf of advisors on a weekly basis (10+ recurring sends).
Collect and route requests for graphics and marketing materials; ensure ideas and assets are shared across regions. Source, manage, and ship printed sales materials and giveaway items as needed.
Create and manage budgets for Bid recipient gifts, ensuring accurate cost allocation by brand/office.
Research gift options, negotiate vendor pricing, and oversee shipping logistics.
Maintain systems for collecting participant information (sizes, addresses, etc.).
Provide Salesforce administrative support, including lead review, account updates, and advisor ownership adjustments.
Support the Varsity University Sales Channel by uploading training videos and managing account access.
Monitor select industry social channels for questions or concerns and notify sales reps as needed.
Assist with planning and execution of major meetings and programs, including: Bi-Weekly Sales Advisor Meetings, Regional At-Risk Meetings, Varsity All Star Sales Meeting, Varsity University, Varsity Spirit Rally, Varsity All Star Field Day & Awards Night