All Shop Lead

Retail Concepts, Inc. • Charlotte, NC

91d

About The Position

Sun & Ski Sports is on the lookout for a Bike & Snow Shop Lead with the passion to be the best and the drive to lead a high-performance team. You'll oversee a dynamic shop environment where customer experience takes center stage. From coaching your crew to optimizing operations, you’ll help create a space that’s fun, interactive, and built for adventure — for both our team and our customers.

Requirements

• Minimum of 1+ years of management experience, with proven ability to lead, motivate, and develop high-performing teams.
• 2+ years of retail and/or bike shop experience required; hands-on technical knowledge is a strong plus.
• Understanding of retail business operations, including inventory control and shrink reduction strategies.
• Skilled in networking, recruiting, interviewing, training, and developing others for success.
• Exceptional interpersonal and communication skills for building strong relationships with vendors, buyers, store teams, and corporate leadership.
• Strong organizational skills with the ability to prioritize, multitask, and manage deadlines in a fast-paced environment.
• Capable of problem-solving and decision-making with keen attention to detail and accuracy.
• A true outdoor enthusiast with a love for cycling, skiing, snowboarding, and related activities — you're not just selling the gear, you live the lifestyle.

Responsibilities

• Ensure the team consistently provides exceptional customer service that goes above and beyond expectations.
• Provide prompt, high-quality service on all shop repairs and tune-ups.
• Ensure all shop paperwork is accurately completed.
• Thoroughly inspect all equipment and document any deficiencies found during repairs that were not initially reported on the service ticket.
• Drive sales on merchandise, accessories, and service labor.
• Train, develop, and evaluate shop associates to support their growth and ongoing improvement.
• Identify operational issues or customer challenges and propose practical, effective solutions.
• Ensure all bike shop team members follow Sun & Ski Sports policies and procedures.
• Attend in-store and off-site bike clinics to enhance technical and product knowledge.
• Represent Sun & Ski Sports within the local community to build brand awareness and loyalty.
• Assist with bike, cycling, and snow sport events to promote products and services.
• Maintain open communication with store leadership and the Home Office to stay aligned with company initiatives.
• Minimize inventory loss, both internal and external, and ensure accurate handling of all cash transactions.

Benefits

• Pay: Hourly Rate + Commission
• Health, Vision, and Dental Insurance
• Employer-Paid Basic Life Insurance
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance, ID Theft & Legal
• Paid Time Off (PTO)
• 401 (k) Plan + Company Match
• Employee Purchase Discount
• Company/Vendor sponsored Product Knowledge/Training Adventure trips

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level