Alibaba Cloud-Site Reliability Engineer (Apsara Lab)-Bellevue

Alibaba Group • Bellevue, WA

67d • $133,200 - $219,600

About The Position

We are the Apsara Lab at Alibaba Cloud Intelligence Group, committed to delivering a cutting-edge MaaS platform and toolkits for application development through technological innovation and engineering practices. Our team focuses on the fundamental R&D in model services, while also providing full-stack development that ranges from architecture design to model applications. Our goal is to build the industry's largest model service platform with excellent cost-efficiency, high performance, and enterprise-level reliability. By doing so, we aim to empower numerous enterprise clients to accelerate the development of model applications. We are seeking a passionate and technically skilled Site Reliability Engineer (SRE) to join our team. You will play a critical role in building and maintaining a highly available, high-performance model service platform.

Requirements

• 3+ years of experience in SRE, DevOps, or backend development, with expertise in distributed system operations.
• Experience in cloud computing, AI infrastructure, Alibaba Cloud is a plus.
• Experience programming with at least one modern language such as Python, Golang, Java, C++.
• Strong ability to work under pressure, manage critical incidents, and participate in an on-call rotation.
• Fluency in both Chinese and English for daily communication.

Nice To Haves

• Familiarity with MaaS or related knowledge.
• Deep knowledge of Linux systems, network protocols (TCP/HTTP), and databases, with a deep understanding of cloud-native architecture design.
• Experience with large-scale containers, Kubernetes cluster operation and maintenance, with strong professional knowledge of Cloud Native related components (e.g., Prometheus, Istio, Calico, etc.).
• Extensive experience in building large-scale monitoring systems and utilizing them for in-depth analysis and operations.

Responsibilities

• Oversee the deployment, operation, maintenance, and continuous improvement of the standalone website and platform, including its initial construction and subsequent operational changes.
• Oversee the monitoring and alerting of our platform's and system applications, rapidly diagnosing and resolving network, service, and hardware-level failures to meet SLA targets.
• Design and optimize monitoring metrics, log collection, and alerting strategies to enhance system observability.
• Participate in the emergency response and handling of online incidents, conduct root cause analysis (RCA), and drive long-term solutions to prevent recurrence.
• Investigate and resolve customer-reported issues related to QoS of API service (e.g., latency, performance, optimization), collaborating with development teams to identify flaws in application clusters, edge networks, or infrastructure.
• Develop tools and scripts (Python/Go) to automate deployment, scaling, fault recovery, and other operational workflows.
• Build automated diagnostic toolchains to accelerate issue resolution and improve customer satisfaction.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan and basic life insurance.
• Wellbeing benefits like FSA.
• Up to 12 paid holidays.
• Accrue up to 15 paid vacation days.
• Receive up to 72 hours paid sick time (front-loaded) per calendar year.

What This Job Offers

• Job Type: Full-time
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Number of Employees: 5,001-10,000 employees