Alibaba Cloud-Cloud Platform Site Reliability Engineer-Sunnyvale

Alibaba Group • Sunnyvale, CA

73d • $104,400 - $171,000

About The Position

Cloud Intelligence Group undertakes Alibaba Group's core technologies and business innovations in the high-tech sector, dedicated to building an enterprise-level cloud computing service platform for the digital economy era. It provides leading technology solutions and services globally, characterized by massive business scale and complex enterprise-level cloud computing services. The mission of the Cloud Intelligence Group's SRE team is to ensure the stability of the production environment and the reliability of enterprise-level cloud computing data and service continuity. How to guarantee the uninterrupted operation of cloud-based customers' businesses and achieve availability exceeding 99.99% is a significant challenge we face.

Responsibilities

• Daily operations and maintenance of applications, databases, and middleware, as well as troubleshooting and answering customer inquiries.
• Collaborating with R&D to develop critical support plans based on customer business requirements during peak periods, including preparation during the standby period, on-duty support during critical periods, and post-standby review.
• Developing stability standards and metrics covering robust architecture, R&D quality, release management, production environment operations, and more.
• Driving major stability governance campaigns such as full-stack disaster recovery, phased change rollout, and the 1-5-10 emergency response mechanism.
• Building a stability-focused technical platform with capabilities for unattended change management, red/blue team drills, emergency collaboration, risk and vulnerability inspection, and monitoring/alerting.
• Executing production incident management including emergency response, cross-team coordination, root cause analysis, rapid recovery, and post-incident reviews.
• Ensuring stability for large-scale customer events and providing technical and operational support for critical activities.
• On-call responsibilities to respond to customer issues within Service Level Agreement (SLA) timeframes.

Benefits

• The pay range for this position at commencement of employment is expected to be between $104,400 and $171,000/year.

What This Job Offers

• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Number of Employees: 5,001-10,000 employees