Alibaba Cloud-Cloud Network SRE Engineer-Sunnyvale

Alibaba Group • Sunnyvale, CA

67d • $133,200 - $219,600

About The Position

The Alibaba Cloud Network Team is at the core of the Alibaba Cloud Apsara Platform, offering a rich array of network resources and solutions within the industry. It serves Alibaba Group's business needs and empowers millions of global enterprise customers to successfully transform digitally. Alibaba Cloud network element product team is at the heart of developing Alibaba Cloud network offerings, focusing on delivering high-performance and highly reliable cloud networking solutions. Leveraging key technologies such as software-defined networking, high-performance forwarding, cloud-native architecture, distributed systems, hardware acceleration, the team has developed a comprehensive portfolio of products, including Load Balancer (SLB), Application Load Balancer (ALB), NAT Gateway, PrivateLink, Global Accelerator, and Container Ingress. The team provides an industry-leading array of network resources and solutions. These products not only robustly support Alibaba Group's own businesses but also empower millions of global enterprises to successfully achieve their digital transformations. By continuously driving innovation and advancements in cloud networking technology, Alibaba Cloud's network product team holds a significant position in shaping the future of cloud networking. To better ensure the stability of Alibaba Cloud's Cloud Networking, we require professional network operations engineers to timely respond to online issues and drive the standardization of Alibaba Cloud's network operations, ensuring stable operation of Alibaba Cloud customers' businesses.

Requirements

• Bachelor's degree or higher in computer-related field.
• 3+ years of experience in cloud computing or network operations, familiar with cloud infrastructure and network technologies.
• Proficient in one or more programming languages such as Java, Python, Golang, capable of writing efficient and scalable scripts and tools.
• Proficient in Linux systems, familiar with common commands, network protocols, and system performance optimization.
• Familiar with cloud platforms such as AliCloud, AWS, Azure, with a deeper understanding of cloud network products, cluster management, and automated deployment.
• Possesses knowledge of databases such as MySQL and Redis, able to quickly locate and resolve database-related issues.
• Strong troubleshooting skills, capable of quickly identifying and resolving issues in production environments.
• Strong team collaboration skills, able to work closely with development, testing, and other team members to ensure system stability and reliability.
• Effective communication skills and the ability to write clear documentation, capable of articulating ideas and perspectives clearly, and producing clear, understandable technical documentation.

Responsibilities

• Responsible for the stability and reliability of cloud networking, ensuring business continuity for users.
• Design, implement, and maintain automated operations systems for cloud networking, improving operational efficiency and quality.
• Handle monitoring, alerting, and troubleshooting for cloud networking, responding promptly to and resolving issues.
• Participate in the architecture design and optimization of cloud networking, enhancing system performance and scalability.
• Track the latest advancements and trends in cloud networking operations and stability, driving technological innovation and improvements.
• This position involves duty-related responsibilities, requiring timely response to customer issues within Service Level Agreement (SLA) timeframes, resolving customer problems, and improving customer experience.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan and basic life insurance.
• Wellbeing benefits like FSA.
• Up to 12 paid holidays.
• Accrue up to 15 paid vacation days.
• Receive up to 72 hours paid sick time (front-loaded) per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees