AGS Training Services ALD New Product (NPI) Instructor III - (E3)

Applied Materials•Austin, TX

4d•$80,000 - $110,000

About The Position

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. This posting is for a Santa Clara (SCLA)-based New Product (NPI) instructor. This position is a combination technical instructor and technical expert role on existing and new products. The position is embedded in the business unit (BU) in SCLA in order to learn the new PLC/NPI products (i.e. the new chambers, new mainframes, and new tools) for the BU, gain experience on the startup and sustaining production tasks on the tool, and develop/deliver initial classroom and hands-on training on the tool. Once the tool transitions to volume production, the NPI instructor will train up the volume instructor, who then takes over the product from a training ownership standpoint. Due to the scheduling of PLC/NPI product development, the NPI instructor will often be researching, gaining knowledge/experience, and developing/delivering for several new tools/chambers at a time, so project management, training/presentation experience, and technical experience (mechanical, electrical, etc.) of semiconductor equipment is required. Basic breakdown of time is: ~45% learning the new tool and gaining knowledge and experience (mechanical, electrical, software, process, etc.) and developing the course materials, structure and updating of existing courses ~35% delivering training or coordinating structured factory OJT ~20% other activities

Requirements

ALD Required (300mm Endura 2 system and ALD chambers)
Olympia System Required
Bachelor degree in engineering, education, or training, PLUS 4 years of professional semiconductor equipment experience in installation, programming, safety, maintenance, operation, troubleshooting, and repair of semiconductor machinery equipment (such as robots, programmable controllers, power supplies, pneumatics, vacuum systems, power distributions, facilities, high voltage systems, high current systems, and robot controllers), following manuals, specifications, blueprints, and schematics, and using hand tools, measuring instruments, and testing equipment
If no Bachelor’s degree, 6 years of professional semiconductor equipment experience
2 years of formal or informal experience in education, performance based training, or training/presentation delivery to external customers is desirable and required to attain FKA instructional Developer within the first year.
Excellent communication, presentation, problem solving, teamwork and interpersonal communication skills
Resourceful, able to work and learn independently where necessary
Highly self-motivated and dedicated professional
Presentation skills, written communication, training delivery, project/information management, self-development, presenting technical information, self-confidence, dealing with complexity, Microsoft Office skills
Equipment use: office equipment, power supplies, oscilloscopes, logic analyzers, volt meters, soldering irons, hand tools, power tools, and personal computers
Semiconductor equipment skills: operations, preventive maintenance, corrective maintenance, alignments, calibrations, and system-level troubleshooting skills on analog/digital electronics

Nice To Haves

Nationally recognized certification in “Instructional Design” or 2 years of formal or informal experience in curriculum development and/or instructional design.
Knowledge of MS Windows applications and computer networking a plus
Experience in e-Learning a plus
Experience in videography and photography a plus
Position requires the ability to travel for up to 40% in the first year while completing initial training.
Position requires the ability to travel up to 40% after initial training while developing and delivering training.

Responsibilities

Conducts semiconductor equipment training needs assessment by collecting information pertaining to work procedures, work flow, and functional knowledge from the experts; understanding job-specific functions and tasks; maintains product technical knowledge sufficient to prepare and present defined product courses; disseminates new information to training and business unit staff
Communicates with product groups to obtain current product information for course updates; manages multiple projects of diverse scope and complexity; directs project team members. Represents AGS TS at divisional meetings, external conferences and industry task force activities
Determines system utilization requirements by researching and testing systems
Utilizes Technical Publications and System Product Business Groups to maximize technical documentation efficiencies; occasionally develops customized training materials per customer needs; trains others in standard course development process/Instructional System Design (ISD); ensures the correct revisions of product procedures and schematics; identifies and corrects procedural issues with the business unit
Lead NPI training development projects with minimal support; develops hardware training student guides by identifying and describing information needs; using basic desktop publishing (PowerPoint and Word); submitting initial versions for review; revising and editing final copy
Maintains safe and healthy training environment by following organization standards and legal regulations; Provides technical expertise and troubleshooting skills to assist with system repairs; ensures system functionality can support course objectives; ensures all safety retrofits are installed on the training systems
Presents technical training in house and at customer sites; conducts training classes by presenting job-specific classroom and hands-on learning environments and opportunities; manages classroom/lab activities to ensure fulfillment of course objectives; presents and practices safety per procedure; may train during off shift and/or weekends as assigned; actively certifies others; establishes new certification requirements;
Evaluates training by evaluating effectiveness of training to specific job applications
Provides coaching and leadership to other instructors; serves as mentor to less senior instructors for class delivery, technical development and certification; anticipates, prevents and resolves customer satisfaction issues. Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
Maintains quality service by establishing and enforcing organization standards; demonstrates knowledge and understanding of the AGS Training Services organization and operations and the AGS organization; informs customers of additional AGS TS courses/products available; assists Marketing in building customer relationships and selling AGS TS products; analyzes customer issues/needs to determine future training opportunities; deliver training solutions for customer needs
Maintains technical and instructional knowledge by attending educational workshops, reviewing publications, etc. Contributes to team effort by accomplishing related results as needed
Will require both domestic and international travel (up to 40%)