Albany-Rensselaer Rail Parking Cashier
About The Position
Cashier responsible for operating a specified parking lot by performing cash transactions and providing excellent customer service. The Cashier ensures proper ticket handling and guest payments while delivering service that exceeds our customer/client’s expectations. The Cashier is responsible for taking payments and assisting guests as they enter or exit the property. The Cashier works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that cash handling procedures as well as safety standards are met at all times. This position requires an on-call person with varying hours.
Requirements
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
- Ability to learn quickly and use sound decision making to thrive in fast-paced environments
- At least 18 years of age
- Basic math skills
Nice To Haves
- Experience with cash handling is an asset
- Previous customer service experience, preferred
Responsibilities
- Responsible for performing cash transactions with accuracy and precision
- Keeping your cash organized and knowing what you have on hand
- Ensuring your cash and tickets are sorted throughout the day
- Preparing your cash control/summary sheets with accuracy and neatness
- Reporting all overages and shortages
- Making sure you plan ahead to have adequate change on hand
- Completing all Reimagined documents completely, accurately and neatly
- Responsible for keeping work environment neat and organized at all times
- Cleaning and organizing the interior of booth
- Cleaning the booth windows
- Ensuring the signage and equipment on the lot is continuously wiped down and free of vandalism and graffiti
- Walking through the parking lot and picking up any excess garbage and changing bags in garbage cans
- Ensuring supplies are properly stacked and organized at all times
- Responsible for maintaining a safe and secure work environment
- Ensuring the windows and doors are locked and cash is taken with you if you have to leave the booth for any reason
- Securing your monies and control sheets by putting them in a deposit bag and keeping it secure prior to their deposit
- Report all odd occurrences or strange persons on the lot to your supervisor immediately
- Responsible for being punctual and ensuring that your timecard is punched at the beginning and end of your shift
- Adhering to the Reimagined Parking dress code for proper attire and grooming
- Responsible for adhering to all company policies and procedures
- Resolving customer complaints quickly and efficiently
- Providing exceptional customer service by being pleasant, courteous and helpful to customers
- Greet arriving and departing guests in a friendly and courteous manner
- Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary
- Issue and or collect visitor parking tickets
- Match visitor ticket forms when original tickets cannot located
- Complete shift/daily reconciliation of receipts, cash, and charges; accurately account for all funds within cashier drawer
- Perform revenue drops following specific location procedures
- Maintain a clean, orderly, and safe work area in and around the cashier’s booth
- Answers telephone in a prompt and courteous manner, when required
- Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
- Communicate professionally at all times with guests, client, and teammates
- Other duties as may be assigned
Benefits
- Comprehensive Medical, Dental, and Vision Plans.
- Life and Disability Insurance
- 401K Plan with Generous Employer Match and Immediate Vesting
- Generous Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
