Alarm Operations Manager

Allied Fire Protection • Carrollton, TX

89d

About The Position

The Alarm Operations Manager is responsible for overseeing all construction and service processes related to fire alarm systems. This role involves monitoring metrics related to revenue, gross margin, and productivity, as well as developing and implementing processes to convert installation clients to service sales. The manager will assist in the growth of the fire alarm and gas suppression business, oversee audits, and ensure that risk assessment training is delivered to employees. Additionally, the manager will coordinate operations with Premier Accounts, develop sales pricing programs, assist in budget preparation, and propose technology improvements to enhance productivity and profitability. Safety is a key focus, with responsibilities including conducting job site safety audits and promoting safe driving practices. The manager will also track department profitability, oversee change order management, and ensure adherence to company SOPs.

Requirements

• Must have knowledge of fire alarm systems which includes materials
• Understand fire protection installation requirements
• Ability to properly read fire protection blueprints
• Minimum education of High School Diploma or equivalent
• Knowledgeable with NFPA 72 rules and all necessary codes
• Nicet II and III certification preferred
• Knowledge of P&L a plus
• Experience or knowledge of Excel
• Must possess intermediate skills in Microsoft Word and Excel software
• 10 years of experience in installation, service, and/or inspection of fire alarm systems
• 5+ years of experience in Business Management
• 2 or more years of experience in direct profit and loss responsibility
• 5+ years of experience in fire alarm sales and/or service, preferred
• Experience with fire alarm and suppression systems, preferred

Nice To Haves

• Nicet II and III certification preferred
• Knowledge of P&L a plus
• 5+ years of experience in fire alarm sales and/or service, preferred
• Experience with fire alarm and suppression systems, preferred

Responsibilities

• Oversee all construction and service of fire alarm processes
• Monitor and report on metrics involving revenue, gross margin, and productivity
• Develop/implement/continuously improve process to convert installation clients to service sales
• Assist in the growth of fire alarm and gas suppression business
• Oversee audits and work instructions improvement process to ensure integrity and relevance
• Coordinate installation and service operations with Premier Accounts to ensure that customer needs are being met
• Ensure that risk assessment training is delivered to fire alarm construction and fire alarm service employees
• Develop/augment/update sales pricing program for construction and service sales
• Assist in preparation of construction and service sales budget and resources analysis with CEO
• Propose ways to leverage technology and process improvement to increase productivity and profitability
• Conduct regular job site safety audits, provide a safe working environment for all employees, maintain weekly toolbox talks, and comply with all company safety practices
• Perform other duties as assigned by executive management or CEO
• Communicate effectively and professionally within the department and with internal and external customers
• Conduct Weekly Meetings with Team – Superintendents, Administration, Sales, Design, etc.
• Timely Review and Sign Off on Reports
• Track and Ensure Profitability of Department
• Oversee Change Order Management
• Promote and Track Department Growth – stretch goal of 20%/year
• Support and Ensure Team Adherence to All Company SOPs
• Ensure jobs are set up in the correct department
• Ensure Inventory Control measures are in place for department
• Manage Subcontractors and review/approve all subcontractor invoices prior to payment
• Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities
• Maximize Labor Production and Efficiency while maintaining quality standards
• Maintain Quality Control in all aspects of the department
• Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
• Reduce Turnover and Increase Retention within department
• Input and Development of Training Requirements
• Commitment to Training at all levels for all team members
• Be an Expert on Every Aspect of Your Business/Department

Benefits

• Car allowance
• Safety initiatives and training programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED