Alarm Monitoring Dispatcher Emergency Response

EMERGENCY 24 INC • Des Plaines, IL

8d • $18 - $24 • Onsite

About The Position

Help people when they need it most. Emergency24 is hiring an Alarm Monitoring Dispatcher Emergency Responsed to support our 24/7 emergency monitoring operations. Dispatchers are the first point of contact during alarm events and play a critical role in protecting people and property across the country. This is a fast-paced, detail-driven role for people who stay calm under pressure, follow process precisely, and take pride in doing important work the right way. What You’ll Do Respond to fire, burglary, panic, medical, and other alarm activations Verify alarm events and dispatch police, fire, or emergency responders nationwide Handle a high volume of inbound and outbound calls with urgency and accuracy Monitor alarm and video systems using Emergency24 technology Support subscribers, customers, alarm technicians, and internal teams Follow established scripts, protocols, and documentation requirements Maintain professionalism in time-sensitive, high-stakes situations Training & Schedule Paid, in-house training (~8 weeks) Training is on-site, Monday–Friday, 9:00 a.m.–5:30 p.m. (first 30 days) New Employee shifts include weekends Night Shift (Preferred) Overnight Shift (Preferred) This role supports 24/7 operations, including nights, weekends, and holidays Pay & Additional Earnings $18.00–$24.00/hour (based on experience and role alignment) Performance-based incentive opportunities $1.00/hour premium for 3rd shift Scheduled overtime: 1.5x Unscheduled overtime: double time Holidays: triple time (after 4 months of employment) Weekly paychecks What a Typical Shift Is Like You will be on the phone a lot — handling continuous inbound and outbound calls Calls often involve urgent or stressful situations You’ll work across multiple systems at the same time while speaking with callers Accuracy matters more than speed — mistakes can’t be undone Some calls are routine; others require intense focus and emotional control Why Emergency24 Paid training and structured onboarding Medical, dental, vision, and life insurance 401(k) with company match Paid time off Referral bonus program Opportunities for advancement Remote work eligibility may be considered for top performers after tenure and security requirements are met Work Environment This position is based at our Des Plaines, IL headquarters and requires in-person presence to support 24/7 monitoring operations. Shifts include nights, weekends, and holidays, with opportunities for overtime. QualificationsWhat We’re Looking For Clear, professional verbal communication Strong attention to detail and accuracy Ability to stay calm and focused under pressure Reliable attendance and punctuality Coachable mindset and willingness to learn Comfort following structured processes and scripts No dispatch experience required. Customer service or call-center experience is helpful but not required. What This Job Is (Be Honest With Yourself) ✔ Structured and process-driven ✔ Fast-paced and high-accountability ✔ Meaningful work that supports public safety ✔ Team-oriented and highly supervised ✔ A role where performance metrics matter What This Job Is Not ✘ A casual call-center environment ✘ A role with lots of downtime ✘ A position with flexible call scripts or improvisation ✘ Work you can step away from easily during a shift ✘ A job where multitasking errors are low-impact Schedule Reality Check Nights, weekends, and holidays are part of the role Training requires daytime availability during the first month Attendance and punctuality are critical to team success

Requirements

• 18+ years old
• High school diploma or GED
• Ability to pass integrity/aptitude testing
• Fingerprint background check (Illinois)
• Confidentiality agreement

Nice To Haves

• PERC Card preferred (support available if not currently held)
• Customer service or call-center experience is helpful but not required.

Responsibilities

• Respond to fire, burglary, panic, medical, and other alarm activations
• Verify alarm events and dispatch police, fire, or emergency responders nationwide
• Handle a high volume of inbound and outbound calls with urgency and accuracy
• Monitor alarm and video systems using Emergency24 technology
• Support subscribers, customers, alarm technicians, and internal teams
• Follow established scripts, protocols, and documentation requirements
• Maintain professionalism in time-sensitive, high-stakes situations

Benefits

• Paid training and structured onboarding
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off
• Referral bonus program
• Opportunities for advancement
• Remote work eligibility may be considered for top performers after tenure and security requirements are met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED