Alarm Installer-KC

TEKsystems•Olathe, KS

23h•$22 - $22•Onsite

About The Position

This position is for an Alarm Installer in the Kansas City area, focusing on residential customers. The role involves comprehensive training and hands-on work, including the installation, troubleshooting, repairing, and programming of various security systems such as Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems. Responsibilities extend to converting older systems, working with components like window breaks, door units, and smoke detectors, and ensuring proper alarm functionality by troubleshooting signal issues. A key aspect of the job is daily field interaction with customers, providing training on equipment usage, answering questions, and ensuring complete customer satisfaction. Installers are also responsible for completing necessary paperwork, accurately costing parts used, and maintaining truck inventory. The role emphasizes delivering top-quality customer service and achieving high installation completion rates with zero "go-backs". TEKsystems, the company, is a leading provider of business and technology services, partnering with clients to drive transformation and unlock business value.

Requirements

Skilled in trade professions.
Mechanically inclined.
Customer service mindset.
Technical or trade school history.
Great Communication skills.
Reliability.
Adaptive personality.
Stellar interpersonal skills.
Ability to think quickly on their feet.
Ability to read non-verbal cues from the home's residents.
Solution-oriented, customer-centric attitude.
Ability to give the customer confidence that their issue will be resolved.
Must have a 6-foot ladder (a Little Giant that folds up is suggested for sedans).
Must have basic hand tools including cordless drill, screwdriver, snips, crimpers, wire cutters, and hand sheetrock saw.
Must have own vehicle.

Nice To Haves

Previous field experience (like cabling, wiring, residential installations, or working for Best Buy Geek Squad).

Responsibilities

Installation, troubleshooting, repairing, and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
Convert older systems to new systems.
Work with window breaks, door units, and smoke detectors.
Troubleshoot signal issues to ensure the alarm functions properly if needed.
Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
Test and verify signals for equipment.
Train customers on using the equipment and how to connect to the devices and answer all questions including ensuring that they have no additional need (equipment, etc.).
Complete necessary customer paperwork for each job.
Cost ALL PARTS utilized for each job installed before closing the job out.
Maintain accurate truck inventory of company products.
Provide top-quality customer service.
Achieve 90% Goal Attainment for completed installations and zero “go-backs”.

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Mileage reimbursement on the rare occasion that they must go over 40 miles from one location to another.
$100 per week for gas (after training, submit receipts).