Alarm Installation Technician

TEKsystems•Phoenix, AZ

1d•$20 - $21•Onsite

About The Position

This role involves the installation and programming of various security systems for residential customers, including Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems. Technicians will also install components such as window breaks, door units, and smoke detectors. A key part of the job is troubleshooting signal issues to ensure alarm functions properly, performing daily hands-on field interaction with customers at their homes, testing and verifying equipment signals, and training customers on the use of their new equipment while addressing any questions or additional needs. The position requires completing necessary customer paperwork for each job, accurately costing all parts utilized prior to closing out jobs with the dispatch center, and maintaining precise truck inventory of ADT products. Providing top-quality customer service and achieving a 90% Goal Attainment for completed installations with zero “go-backs” are essential. The company emphasizes the importance of a good attitude, strong work ethic, reliability, and a willingness to learn, noting that individuals with hands-on, customer service, or outdoor work backgrounds tend to perform better than those with IT or office backgrounds.

Requirements

Good attitude
Good work ethic
Willingness to show up, work and learn
Cable puller skills
Installation skills
Cable knowledge (cat5, cat6)
Electrical knowledge
CCTV knowledge
Alarm installation experience
Access control experience
Security knowledge
Extremely customer oriented
Display professionalism at all times in customer homes
On time consistently
Great Communication skills
Reliability
Adaptive personality
Stellar interpersonal skills
Ability to think quickly on their feet
Ability to read non-verbal cues from the home's resident
Solution oriented, customer centric attitude
Own 6-foot ladder (or a Little Giant that folds up)
Own screwdrivers (preferably an electric drill)
Own wire cutters
Own hand sheetrock saw
Own vehicle
Clean face covering (mask) available at all times

Nice To Haves

Background or education where they have worked with their hands
Background or education where they have provided customer service
Background or education where they have worked outside

Responsibilities

Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
Installing window breaks, door units, smoke detectors.
Troubleshooting signal issues to ensure alarm functions properly if needed.
Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
Test and verify signals for equipment.
Train customer on use of equipment and answer all questions to include ensuring that they have no additional need (equipment, etc.).
Completing necessary customer paperwork for each job.
Cost ALL PART utilize for each individual job installed PRIOR to closing out job with dispatch center.
Maintaining accurate truck inventory of ADT products.
Provide top quality customer service.
Achieve 90% Goal Attainment for completed installations and zero “go-backs”.