Aladdin Client Experience, Associate

BlackRock • San Francisco, CA

5d • $105,000 - $145,000 • Hybrid

About The Position

Aladdin is BlackRock’s central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organizations make informed decisions, manage risk effectively, and trade efficiently – ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organization supporting Aladdin users around the world. With a collaborative team of over 400 members, we… Provide outstanding client service to users, every time Solve complex problems by delivering innovative solutions Collaborate with others, knowing we achieve more together Learn every day, question assumptions, and embrace change Foster a fun, innovative, and inclusive team atmosphere About this role Our Aladdin Client Experience team strives to offer outstanding service. As the first contact point for many of our clients, Client Success Specialists assist clients with inquiries and issues, using product knowledge and problem-solving skills. Client Success Specialists play a key role in helping clients get the most out of Aladdin , they provide exceptional support by resolving complex issues, handling inquiries and collaborating with partners. We are u nited through a common zeal for overcoming hurdles, consistently growing our understanding, and guaranteeing our clients feel supported and empowered at every stage .

Requirements

• A demonstrated curiosity in the intersection of finance and technology
• Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service
• Excellent written and verbal communication skills , with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism.
• Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge
• Proficient in managing various tasks simultaneously, showcasing excellent organization and problem-solving capabilities, adept at working independently and in a team setting
• Analyzing situations with attention to detail
• Enthusiasm for learning in a fast-paced, evolving environment

Responsibilities

• Deliver impactful client service : As the initial contact person for our clients, you will interact with them via ServiceNow, email, and telephone. Your core responsibility is to guide clients in effectively using Aladdin. Your focus lies in building client confidence, providing support, and empowering them to manage their businesses. This role allows you to enhance your technical, industry, and interpersonal proficiencies .
• Solve problems through technology: Apply and grow your technical skills in SQL and UNIX (which we'll teach you) to diagnose issues, provide solutions, and support clients.
• Provide insights through proactive education : We study data and collaborate with clients and engineers to prevent and address issues promptly.
• Be a student every day: We foster a culture of ongoing learning. Expand your insight into our clients, their organizations, and our product to consistently elevate our service quality.

Benefits

• employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits
• strong retirement plan
• tuition reimbursement
• comprehensive healthcare
• support for working parents
• Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees