Akron Area Manager

A Quality Facility Services • Akron, OH

3d

About The Position

As an Area Manager , you’ll be the driving force behind the success of your assigned accounts. You’ll lead, coach, and support staff while ensuring client satisfaction and operational excellence. This role is vital — you’ll help us maintain strong customer relationships and grow our business. You must be comfortable being on call and available on weekends as needed.

Requirements

• Must be 18+
• Reliable transportation required
• Able to work independently and be dependable
• Strong attention to detail
• Excellent communication + listening skills

Nice To Haves

• Leadership or janitorial experience preferred but not required — we’ll train you!

Responsibilities

• Lead daily huddles + weekly meetings
• Build strong customer relationships
• Track customer interactions in CRM software
• Supervise and support reporting supervisors
• Ensure high-quality cleaning and customer satisfaction
• Conduct inspections and audits
• Manage quarterly reviews
• Hire, train, develop, and coach team members
• Ensure proper staffing + supply levels at all locations
• Partner with HR to fill job openings
• Hold team members accountable when needed
• Identify employees ready for promotion or additional hours
• Manage labor budgets and meet labor goals
• Improve cleaning processes for efficiency
• Maintain safety compliance
• Oversee call-off coverage
• Communicate important updates to staff
• Handle customer complaints promptly
• Ensure all team objectives are completed
• Perform additional duties as assigned by Director of Operations

Benefits

• Health Benefits (30+ hours)
• Paid, Comprehensive Training
• Referral Incentives
• Career Growth & Advancement Opportunities — we promote from within
• Salaried Position
• Full-Time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed