AISR Tier Satellite Technician

sesengin

2d•Onsite

About The Position

SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage. The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment. AISR Tier Satellite TechnicianOnsite from Tampa, FL Position Summary: Are you passionate about satellite communications and operations? As an AISR Tier 1 Satellite Technician, you'll be at the heart of a dynamic team, ensuring the seamless monitoring, control, and configuration of a global satellite communications network. This network includes forward-deployed satellite communications aircraft equipment and embedded network communications equipment, providing government users with the critical transport of full-motion video and communications to remote sites. Be prepared for shift work, including some weekends and holidays, as a part of this dedicated team. If you’re ready to take on a challenging and rewarding role in satellite communications and AISR mission operations, apply now and become an integral part of our mission!

Requirements

Active DoD Top Secret security clearance with SCI eligibility
2+ years of SATCOM-related experience
Experience with TCP/IP, networking concepts, and SATCOM/RF concepts, including knowledge of satellite link budgets, modulation schemes, and frequency planning
Knowledge of satellite network troubleshooting and support principles, including diagnosing issues with satellite modems, transponders, and ground station equipment
Familiarity with satellite communication facilities, platforms, operating systems, applications, security methods, and satellite network management tools
Understanding of satellite network design, installation, management, and support technologies, including experience with satellite earth stations and VSAT systems
Strong verbal, written, and interpersonal communication skills, with the ability to explain satellite communication concepts to non-technical users
Ability to work independently and in a team, with a focus on collaboration and effective communication within a satellite operations environment
Effective interaction with all management levels, IT professionals, and end users, particularly in the context of satellite communications
Strong analytical and problem-solving skills, with a focus on resolving satellite communication issues
Openness to change and commitment to continuous improvement, particularly in the rapidly evolving field of satellite communications

Responsibilities

Continuously monitor network and space segment performance to provide customer tier 1 support as required
Monitor and report on the quality of user Full Motion Video (FMV)
Support and escalate user network issues to appropriate offices
Track and manage automated service interruptions for the network users’ awareness, ensuring minimal downtime
Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites, including configuring satellite modems and routers
Monitor ViaSat equipment configurations and network performance in real time, and report conditions and anomalies to the designated team lead using satellite network monitoring software
Monitor FMV downlink equipment for nominal operations and report any anomalies to the designated team lead
Support user access and troubleshoot ViaSat KuSS and KaSS remotes, including configuring and maintaining satellite terminals and associated RF equipment
Prepare detailed reports on satellite network utilization, performance, and activity as required, using data analytics tools to interpret satellite network metrics
Open and track trouble tickets as required to resolve network or terminal issues
Isolate and correct network faults using network management tools (ViaSat SAM/NMS), including diagnosing issues with satellite links, transponders, and ground station equipment
Manage service restoration activities and track/update the trouble ticketing system (Remedy)
Provide status reports to customers and management personnel, detailing satellite network performance and any ongoing issues
Provide testing and implementation support of new software releases for deployed network equipment
Analyze, troubleshoot, and resolve product-related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration, or testing
Maintain timely and accurate helpdesk records using the ticket management system