Aisles Online Shopper

Hy-Vee, Inc. • Pella, IA

92d

About The Position

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Aisles Online Shopper is responsible for selecting “the best of the best” products for our online shoppers and accurately selecting groceries ordered online by our customers.

Requirements

• High school diploma or equivalent preferred.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to identify problems, develop and execute solutions.
• Well organized, able to multi-task, and work in a fast-paced environment.
• Ability to work independently and complete daily workload with limited supervision.

Nice To Haves

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
• Ability to substitute products for customers, upon request and unavailability.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to the products they are looking for, securing products that are out of reach, and loading or unloading heavy items.
• Makes note of and passes along customer suggestions or requests.
• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
• Accurately selects groceries ordered online by customers.
• Selects highest quality produce, meat, and other fresh products.
• Selects, scans, and bags items from all temperature zones.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Tenders customer orders through POS and charges the customer’s credit card.
• Ensures products maintain proper temperature through the entire process.
• Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
• Performs other job-related duties and special projects as required.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees